Patient Services Representative

Anderson Hills Pediatrics' Expectations of all EmployeesAdhere to all Anderson Hills Pediatrics' Policies and ProceduresConduct self in a manner that represents Anderson Hills Pediatrics' core values at all timesMaintain a positive and respectful attitude with all work-related contactsConsistently reports to work prepared to perform the duties of the positionMeets productivity standards and performs duties as workload necessitatesPrimary FunctionResponsible for the collection of accurate demographic and insurance information from the patients to facilitate a successful patient revenue cycle. This is a highly visible position that is responsible for creating a positive first impression with patients, family members, and other visitors to the practice.Major Duties and ResponsibilitiesAdherence to current HIPAA regulations and federal/state laws for patient protected health information (PHI) and/or medical record; adherence of all AHP policies/procedures as they pertain to patient PHI and the medical record; maintain strict confidentiality of all patient informationReceive patients/families in a courteous and professional manner and notify staff of arrival by checking patient into the EMRAddress patient/family questions or needs in a courteous and professional mannerVerify patient demographic information by reviewing completed Patient Profile and/or updating information as neededVerify insurance information by reviewing/scanning current insurance card and comparing with information in the EMRScan, and if necessary, sort scanned documents to the appropriate location of the patient's chartCollect insurance co-pays and/or outstanding balances; if applicable, record payments on patient's accountReview next day scheduled appointments and prepare any necessary patient formsSchedule follow-up patient appointments by need and availability according to AHP scheduling guidelinesFollow stated procedures for the batch each dayDistribute patient forms and/or information and daily mail in a timely and accurate mannerAnswer all incoming scheduling calls in a courteous and professional mannerSchedule patient appointments responsibly by need and according to AHP scheduling guidelinesSet up interpreter services as needed for patients with language/developmental barriersReview daily cancellations and/or no-shows, document missed appointments, and reschedule patients as necessaryCommunicate changes in the daily schedule to appropriate staff membersReschedule patient appointments as needed for doctor changes in the scheduleRegularly check the future scheduling voicemail and address messages and/or schedule appointments as neededRegularly check the AHP Portal Schedulers desktop for requests/messages and schedule or reply as needed according to AHP scheduling guidelinesReview patient waiting list and offer appointment when openings occur in the doctors' scheduleReview forms received via the Patient Portal and forward to appropriate staff memberParticipate in quality improvement initiatives as neededComplete necessary training on topics including, but not limited to, care coordination, patient self-management, population management, and health literacyAttend monthly staff meetings and scheduled department meetingsOther duties as may be assignedPrinciple Working RelationshipsWorks closely with patients in preparation for visit and assists in making the visit a pleasant experienceWorks with other employees as neededQualificationsExperience: 2-3 years of customers service preferredExperience: 2-3 years of medical office experience preferredEssential Skills and AbilitiesExceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, other employees, and patientsExcellent critical thinking skills; exhibit sound judgment in decision makingExcellent communication (both oral and written)Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issuesInitiative and ability to work independently, lead/work in teams, and dealing persuasively and effectively with all levels throughout the organizationAbility to manage multiple projects in varying stages of development; excellent problem-solving skills and attention to detailMust be able to receive constructive criticism and react quickly to changeAbility to balance and shift multiple prioritiesWorking ConditionsWorks in clinical areas as well as throughout the facilitySits, stands, bends, lifts and moves intermittently during work hours