Desktop Support / Technical Support

*Key Responsibilities* * Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices * Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures * Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled * IT Equipment integration with AD, Network, NAS. * Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions * Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level *Required Qualifications* * Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience * 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment * Hands-on experience with Windows-based systems; basic Linux exposure preferred * Must have GxP environment experience * Knowledge of NetBackup & Rubrik * Working knowledge of ITSM tools and endpoint management * Experience supporting RF devices, scanners, printers, and shop floor PCs Pay: $25.00 - $30.00 per hour Expected hours: 40.0 per week Work Location: In person