Desktop Support / Technical Support
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*Key Responsibilities*
- Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
- Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
- Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
- IT Equipment integration with AD, Network, NAS.
- Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions
- Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level
*Required Qualifications*
- Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience
- 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment
- Hands-on experience with Windows-based systems; basic Linux exposure preferred
- Must have GxP environment experience
- Knowledge of NetBackup & Rubrik
- Working knowledge of ITSM tools and endpoint management
- Experience supporting RF devices, scanners, printers, and shop floor PCs
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Work Location: In person