Senior Product Specialist, Lion Holdings

Simplify. Make complex systems and processes easy. Lead and coordinate strategies. Hello Senior Product Specialist ! Start here.We are looking for a Senior Product Specialist to support the growth, performance, and continuous improvement of our products. This person will act as a bridge between product, UX, analytics, finance, sales, marketing, operations, customer support, and technology teams to ensure our products are well understood, effectively launched, measured, and optimized.The ideal candidate is highly organized, analytical, customer-focused, and commercially minded. They should be able to deeply understand product functionality, research UX standards and best practices, define and track meaningful KPIs, evaluate product performance, and support business cases or financial models that guide product decisions.Job ResponsibilitiesDevelop a deep understanding of the company's products, features, customer journeys, business model, and strategic goalsServe as a product expert for internal teams, helping answer questions and clarify product functionalityResearch UX standards, competitor experiences, customer behavior, and industry best practices to identify opportunities for product improvementSupport product launches, feature rollouts, QA testing, documentation, internal training, and post-launch analysisGather and organize feedback from customers, sales, support, marketing, operations, analytics, and leadership teamsAnalyze product performance, user behavior, conversion funnels, customer issues, and market trends to identify friction points and growth opportunitiesDefine, monitor, and report on key product KPIs, including adoption, engagement, retention, conversion, revenue impact, customer satisfaction, and operational efficiencyWork closely with product managers, designers, developers, finance, and stakeholders to help define product requirements, priorities, and success metricsAssist in building business cases, financial models, ROI analyses, pricing evaluations, and revenue-impact assessments for new features, products, or improvementsCreate product documentation, FAQs, release notes, training materials, process guides, KPI dashboards, and executive summariesMonitor product bugs, enhancement requests, and operational issues, ensuring they are properly documented, prioritized, and communicatedHelp improve the customer experience by identifying UX gaps and recommending practical, data-supported solutionsSupport go-to-market efforts by providing product knowledge, positioning details, competitive insights, customer value propositions, and performance expectationsPrepare reports and presentations on product performance, customer insights, KPI trends, financial impact, and recommended next stepsMentor or guide junior product specialists or cross-functional team members when neededJob Qualifications4+ years of experience in product, product operations, product analytics, business analysis, customer success, UX research, finance, strategy, or a related roleStrong understanding of digital products, customer journeys, product development processes, and UX best practicesAbility to research UX standards, competitor products, user behavior, and industry benchmarksExperience defining, tracking, and interpreting product KPIsStrong analytical and financial modeling skills, including comfort with revenue projections, ROI analysis, cost-benefit analysis, pricing models, or business casesExcellent communication, documentation, and presentation skillsAbility to translate customer, business, UX, and financial insights into clear product feedback and requirementsExperience working cross-functionally with product managers, designers, engineers, marketing, sales, customer support, analytics, and finance teamsComfortable using tools such as Jira, Asana, , Notion, Confluence, Figma, Google Analytics, Mixpanel, Amplitude, Looker, Tableau, Excel, Google Sheets, Salesforce, HubSpot, or similar platformsHighly organized with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentExperience with SaaS, marketplace, mobile app, fintech, media, subscription, or e-commerce productsExperience supporting product launches, go-to-market strategies, or executive-level product reportingFamiliarity with UX research methods, usability testing, customer journey mapping, wireframes, and design systemsAdvanced Excel or Google Sheets skillsExperience building dashboards, KPI reports, financial models, or business casesExperience creating internal training materials, product documentation, or stakeholder presentationsPrevious experience in a senior, lead, or cross-functional product support roleSuccess in This Role Looks LikeProduct decisions are supported by clear research, customer insights, KPIs, and financial analysisInternal teams clearly understand product features, updates, processes, and success metricsProduct feedback is organized, actionable, and consistently shared with the right stakeholdersProduct launches are well-supported, clearly communicated, and measured after releaseCustomer pain points and UX gaps are identified and translated into meaningful product improvementsLeadership has better visibility into product performance, customer behavior, revenue impact, and opportunities for growthCompensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above.Lion Holdings is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.Powered by JazzHR