Resource Specialist I

We are currently looking for a Full Time Resource Specialist I to join our Southern Community Health Resource Unit 1 team located at the Ardmore Area Office working 8:00AM-5:00PM - Mo Tu We Th Fr.Summary:To provide case management services to clients and determine eligibility through various federal and tribal programs that are administered through the Social Services division.Responsibilities:* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Maintains a clean, organized work area and ensures a safe environment- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned areaMaintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulationsPrepares ad hoc reportsContacts medical office to obtain necessary medical forms for the 477 Pathways to Success clientsProvides recommendations/referrals according to clients need assessment for internal and external servicesSupports and assists clients in all aspects of employment opportunities by demonstration, providing advice and coachingInterviews clients to assess client circumstance, needs, barriers in order to access potential eligibility using specific guidelines for the services/assistance requestedProcess approved assistance application for paymentContacts utility companies to confirm payments owed, pledged, or receivedContacts landlords to validate eviction notices or complete landlord and W9 formsEnters client information and documentation into IQ4, ensuring accurate and complete dataFollow up with clients to ensure their situations have improved or to submit documentation that is lackingAttends trainings and meetings as directedAdvocate for and help clients obtain resources that improve their well-beingPerforms all other duties as assignedCompetencies:Essential:Able to follow instructions, both written and oralAble to adhere to all scheduling and attendance requirementsAbility to maintain a high level of confidentiality in all mattersGood driving record and be insurable by the Chickasaw NationMust be able to work quickly, efficiently and accuratelyMust be detail-orientedMust be self-motivatedAbility to work independentlyHonesty, truthfulness, reliability, accountabilityAble to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelinesUnderstand Native American culture and tribal programsMust have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)Knowledge and understanding of First American populationsAbility to multitaskEstablishes professional working relationships as appropriateWorks well within a teamOrganizational and time-managementAbility to plan, organize and follow through on assignmentsAble to verbally communicate in a professional and positive manner with other team members, departments, guests and managementKeeps written recordsSkills:Essential:* Basic Computer skillsExperience:Essential:* No prior experience requiredEducation:Essential:* High School, GED or EquivalentCredentials:Essential:* Pass general background check* Standard Driver's LicenseWorking Conditions:Essential:EmergencyFast-paced environmentWorks in an office settingOrganizedTeam-orientedCommunications phone, computerCommunications written, verbalCommunication with groupsHigh pressureSometimes bend, kneel, stoop, push, reachUse computer up to 75% of shiftListening and hearing abilitySometimes lift and or carry up to 25 lbsSitting up to 75% of shiftMay work day shiftHome visitsNonessential:* Pass pre-employment drug testTraining*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.Mission, Vision & Core ValuesMission:*To enhance the overall quality of life of the Chickasaw people.Vision:*To be a nation of successful and united people with a strong cultural identity.Core Values:*The Chickasaw People*Cultural Identity*Servant Leadership*Selflessness*Can Do Attitude*Perseverance*Stewardship*Trust and Respect*Loyalty*Honesty and Integrity*Teamwork