Desktop Support Engineer
Desktop Support Engineer📍 Location: Florence, Oregon, USA (Onsite)💼 Employment Type: Full-Time (5 Days Per Week)💰 Compensation: USD $4,000 per monthAbout the RoleWe are seeking a skilled and customer-focused Desktop Support Engineer to join our onsite IT support team in Florence, Oregon. The ideal candidate will provide end-user technical support, troubleshoot hardware and software issues, manage enterprise IT assets, and ensure the smooth operation of desktop infrastructure in a corporate environment.Key Responsibilities:Provide onsite and remote technical support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals.Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.Install, configure, image, and deploy Windows and macOS devices.Provide support for Microsoft Office, Microsoft 365, Outlook, Teams, VPN, and enterprise applications.Perform user account administration, password resets, and group management using Active Directory and Microsoft Entra ID (Azure AD).Manage endpoint devices using Microsoft Intune and SCCM, including software deployment, patch management, and compliance.Handle incidents, service requests, and asset management through ServiceNow or similar ITSM platforms.Support LAN/WAN connectivity, Wi-Fi, switches, routers, wireless access points, and basic network troubleshooting.Perform IMAC (Install, Move, Add, Change) activities, device replacements, and hardware upgrades.Assist with rack & stack, structured cabling, and Smart Hands support when required.Maintain hardware inventory, asset lifecycle records, and technical documentation.Follow ITIL best practices and ensure compliance with organizational security policies and SLAs.Provide professional end-user support, including VIP/executive support when required.Required Qualifications:3+ years of experience in Desktop Support, IT Support, or End User Computing (EUC).Experience supporting Windows 10/11, macOS, and basic Linux environments.Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft 365, SCCM, Microsoft Intune, and ServiceNow.Experience supporting printers, mobile devices, and peripheral hardware.Knowledge of LAN, Wi-Fi, TCP/IP, DNS, DHCP, switches, routers, and wireless access points.Experience with hardware imaging, deployment, troubleshooting, and asset management.Strong communication, customer service, and problem-solving skills.Ability to work independently and collaboratively in a fast-paced enterprise environment.Preferred Skills:Desktop SupportTechnical SupportActive DirectoryMicrosoft Entra ID (Azure AD)Microsoft 365 AdministrationOffice 365Windows 10Windows 11macOSLinuxMicrosoft IntuneSCCMServiceNowVPN SupportLAN/WANTCP/IPDNSDHCPHardware TroubleshootingAsset ManagementITILEnd User SupportSmart HandsRack & StackNetwork Troubleshooting