IT Support Technician

*IT - University of South Carolina - Client Technologies Technician - Entry - IT Support Technician* *Job details* * *Job id#:* 13569 * *Possibility for Extension:* Yes * *Work Location:* Role is fully onsite * Location: - Onsite: Columbia, SC. * *Candidate location:* *Candidate must be a CURRENT SC resident.* No relocation allowed. * *Additional details:* Travel between both USC buildings. Potential evening or weekend events - IT Support for ceremonies, etc. *Required Skills* * *Education:* *High school diploma or equivalent* and *demonstrated knowledge or experience supporting computers, technology, or end users*. * *Skill:* *Basic knowledge of computer hardware, software, operating systems, and peripherals*. * *Skill:* *Ability to troubleshoot common computer and technology problems*. * *Skill:* *Familiarity with Windows environments* *Preferred Skills* * *Education:* *Associate degree or technical certification in information technology, computer science, information systems, or a related field*. * *Skill:* *Familiarity with one or more of the following: Windows 10/11, macOS, Microsoft 365, networking concepts, Active Directory, Intune, Jamf, mobile devices, classroom or audiovisual technology, Teams, Zoom* *IT Support Technician* *Job Purpose:* Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with *troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment*, and other common technology issues. Supports *workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding*, and *routine technology maintenance*. Works under the direction of College IT staff and escalates issues requiring *advanced technical or administrative access*. This position is intended for an individual with *foundational IT knowledge*, *strong troubleshooting and customer-service skills*, and the *ability and willingness to learn College and university technology systems*. Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered. *Essential Functions* *1. Frontline Technical Support – 45%* * Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process. * Diagnoses and resolves common issues involving: * *Windows and macOS computers* * *Software and applications* * *User accounts and authentication* * *Printers and peripherals* * *Network and connectivity issues* * *Monitors, docking stations, keyboards, mice, and related equipment* * *Mobile devices* and other College technology * Assists with *workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves*, and other routine technology needs. * *Documents work performed* and *escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel*. *2. Classroom, AV & Conferencing Support – 25%* * Provides frontline support for *classroom, conference-room, and audiovisual technologies*. * Assists users with *displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment*, and related technologies. * *Troubleshoots common classroom and meeting-room technology problems* and escalates more complex equipment or infrastructure issues. * Assists College IT staff with technology support for *meetings, instructional activities, livestreams, hybrid events*, and other College activities. * Performs *routine equipment checks* and helps ensure classrooms and meeting spaces are ready for use. *3. Endpoint & Device Support – 20%* * Assists College IT staff with the *setup, deployment, maintenance, and support of Windows, macOS, and mobile devices*. * Responsibilities may include: * *Preparing computers for deployment* * *Installing approved software* * *Connecting and configuring peripherals* * *Performing routine software and operating-system updates* * *Assisting with device enrollment* * *Replacing or deploying computers and other equipment* * *Troubleshooting device configuration issues* * *Verifying equipment functionality* * *Maintaining standardized workstation configurations* * *Assisting with technology inventory and equipment tracking* * May perform routine tasks within systems such as *Microsoft Intune, Jamf, Active Directory*, or other enterprise management platforms under the direction of College IT staff and based on assigned access. *4. Technology Operations & Team Support – 10%* * Assists College IT staff with *technology projects, equipment deployments, technology refreshes, inventory activities, documentation*, and other operational needs. * *Follows established procedures and technical documentation* and helps *document newly identified issues and solutions*. * *Works collaboratively with College IT staff and university technology partners* and appropriately *escalates issues* outside the position's assigned responsibilities or technical expertise. * Performs other related duties as assigned. *Required Qualifications* * *High school diploma or equivalent* and *demonstrated knowledge or experience supporting computers, technology, or end users*. * *Basic knowledge of computer hardware, software, operating systems, and peripherals*. * *Ability to troubleshoot common computer and technology problems*. * *Familiarity with Windows environments* *Preferred Qualifications* * *Associate degree or technical certification in information technology, computer science, information systems, or a related field*. * *Familiarity with one or more of the following is helpful:* * *Windows 10/11* * *macOS* * *Microsoft 365* * *Basic networking concepts* * *Active Directory* * *Microsoft Intune* * *Jamf* * *Mobile devices* * *Classroom or audiovisual technology* * *Microsoft Teams, Zoom, or similar conferencing technologies* *Additional Knowledge, Skills & Abilities* * *Ability to learn new technologies, systems, and procedures*. * *Ability to follow technical instructions and established procedures*. * *Ability to recognize when an issue should be escalated to more experienced IT staff*. * *Strong customer-service and interpersonal skills*. * *Ability to communicate effectively with technical and nontechnical users*. Pay: $28.16 - $39.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person