RIVERBOATS CRUISE COORDINATOR – $19.50 PER HOUR

Cruise Coordinator, Riverboats at the Gateway ArchGateway Riverboat Cruises Seasonal 19.50 - 19.50 (Hourly)BenefitsAll employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBusFREE Parking on Riverfront LeveeEligible to earn paid time off after 180 daysDiscount at Arch CaféDiscount at Paddlewheel Café Discount at Arch Store2 St. Louis Riverfront Cruise tickets$500 Hiring Incentive1st payment - $150 following successful completion of 30 days of employment2nd payment - $150 following successful completion of 90 days of employment3rd payment - $200 following successful completion of 150 days of employment Employees must work at least 15.5 hours per week and be in good standing to be eligibleLet us support your well-being and professional growth while making a difference!Job SummaryMissionThe Riverboats at the Gateway Arch are looking for individuals who are seeking a career on the water! As the Cruise Coordinator, you will be primarily responsible for the welfare and comfort of all guests on the Becky Thatcher and Tom Sawyer riverboats as they navigate up and down the Mississippi River. This is a supervisory position. Please see the following details regarding the position expectations, skills, and requirements.ExpectationsAlways have a positive, friendly, and approachable demeanor while having fun!Continually exceed guests’ expectations by always having a guest first attitude.Be prompt and accountable when you are scheduled to work.Follow the dress code by wearing your uniform.Maintain an alert, professional appearance even when not actively engaged with guests.Supervise a team of servers, bartenders, and/or cashiers on private charters, dinner cruises and other events, ensuring a seamless and enjoyable experience for passengersWork closely with guests (private charters) to understand their needs and preferences, ensuring all details are executed accurately.Oversee the setup and breakdown of cruises, ensuring all areas are prepared according to specifications made by management or guests (private charters).Coordinate with kitchen staff to ensure timely and accurate food and beverage service.Handle any issues or emergencies that arise during cruises with professionalism and efficiency.Provide training and support to staff, ensuring high standards of service and professionalism.Adhere to all safety protocols and guidelines including complying with health and sanitation regulations.Maintain knowledge of pricing, menu items, and general cruise information.Participate team meetings and training sessions.Monitor and work to achieve daily, weekly, and monthly sales goals at all Points of Sale.Engage incoming and departing guests in a warm, genuine and friendly manner, answer guest inquiry line, provide directions, and help maintain cleanliness and organization of dock when working as a greeter.Assist with stocking and restocking supplies as necessary in the gift shop, dry storage, coolers, etc.RequirementsMust be at least 21 years of age.Must pass alcohol and drug screening (to include THC).Must pass background check.Must pass math proficiency questionnaire (located in employee application).Must have some supervisory experience in the food and beverage industry.Willing to work on a moving vessel in water and outdoors (hot and cold environments).Knowledge Skills And AbilitiesExceptional guest service skillsStrong leadership and team management.Excellent public speaking skillsAbility to learn pricing, menu items, and general cruise informationAbility to perform all Food & Beverage positions on the boatAbility to learn all opening and closing proceduresExcellent organizational and multitasking abilities.Safety-orientedAble to carry/lift up to 50lbsAble to work in a standing position for 3 hours continuously and up to 9 hours per dayAbility to continuously carry trays/plates up and down stairsAble to bend and stoop