Service Advisor

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career. You'll be the face of our service department, helping customers feel confident and cared for. Why You'll Love It Here:Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience.Career Growth: There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions.Job Stability: As a family-owned and operated company for over 60 years, we offer stable employment in an industry that is always in demand.Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily. Responsibilities:Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective serviceProviding concierge support for all owner inquiries, whether over the phone or in personDistributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently soldAnswering technical questions about vehicle problems, warranties, services, and repairsMaintaining customer happiness scores at or above company standardsAssisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claimsCollaborating with upper management on hiring and disciplinary decisions for the service department Qualifications:Previous experience as an Automotive Service AdvisorOrganized and friendly personality with fantastic communication skillsStrong record of positive customer satisfaction resultsAt least 18 years of ageA valid driver's license with a good driving recordTime management skills and the ability to work with little supervisionDemonstrated ability to manage othersA professional, well-groomed personal appearance What We Will Give You: At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Competitive Pay and weekly paychecksProfessional Development: Ongoing training and career advancement opportunitiesComprehensive Benefits:Medical, Dental, and Vision InsuranceFSA/HSA/LPFSAPrescription drug coverageHealthJoy App- company paid healthcare navigation toolEmployee Assistance Program401(k) with company contribution upon eligibilityShort- and Long-Term DisabilityLegal Resources coverage & ID ProtectionWork-Life Balance:Vacation & Holiday payEmployee Perks:Employee referral bonus programsEmployee parts & service discountsDiscounted gym memberships to OneLife & YMCA Apply today and join the Casey Auto Group family-where success is driven by passion, performance, and persistence. Casey Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.