Phone Support Specialist - 59419402510
Position:Phone Support Specialist Location: Remote: LatAm Only Work Schedule: 8am-5pm CST Salary:$1500-$1800 (depending on experience) The Opportunity We’ve learned that our technology helps contractors grow faster, but when paired with strategic guidance, contractors win even bigger. Your role will be to partner with small business owners and guide them with an obsessive focus on results. Home improvement contractors are often taken advantage of by marketers and big banks, and while excellent craftspeople, often welcome help with business operations, strategy, and accountability. As such, your focus will be to identify opportunities and help implement our software within customers' operations, which includes training, accountability, and problem-solving, while serving as a trusted advisor. You will join a team of high-performing, data-driven Customer Engagement Specialists who are creative, driven, and highly collaborative. As we are a young startup, you will be expected to drive the development and improvement of our team. What You’ll Do Monitor support channels and quickly respond to inbound customer requests via phoneImplement our platform and product solutions into the business operations of our customersDrive engagement, activity, and accountability through meaningful outreachShare valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and moreResolve customer issues, questions, or concerns quickly and with empathyIdentify, troubleshoot and escalate issues pertaining to customer education and product functionalityCompose thoughtful and accurate messages to customers and create prepared responses to customer emails and textsManage and control numerous concurrent tasks in tandem Requirements 2 years of experience in the same roleCustomer-obsessed with a track record of going above and beyond for the customerImpeccable attention to detailDesire to help our customers and be their advocateAbility to customize the support experience to the needs of individual customersYou are highly results-oriented. You focus on outcomes and do whatever’s needed to get thereYou are a skilled problem solverYou have impeccable written and verbal communication skillsYou have are reliable and have excellent time-managementYou are a strong team player and self-starterYou have strong multi-tasking skillsYou are highly coachableAbility to thrive in a fast-paced environmentIdeal: past experience with Salesforce.comIdeal: past experience in home improvementIdeal: past experience with lending/creditIdeal: experience in SaaS customer service or sales