On-Site Technical Engineer

Job DetailsDescriptionGreystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.We are looking for a On-Site Technical Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher-level Help Desk/Desk Side Support, Field Engineer, Tier 2 Technician) to join our Managed Services team. The On-Site Technical Engineer will be responsible for handling most day-to-day user requests and tickets for a client in Newport Beach, CA This role is based at the client site 5 days a week. Core Responsibilities Working Monday to Friday, primarily at a specific client locationSupporting the client by diagnosing, troubleshooting, and resolving intermediate technical issuesTicket management and client documentation consistent with processes in our Service Delivery HandbookMaintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframeFollow up with end users to ensure their technical issues are resolvedReaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed workReaching a goal of 75% utilization on a consistent basisAbility to escalate issues to appropriate consultantsLearning independently about our client’s ever-changing systemsTraveling to local client locations on a daily or weekly basis, depending on client’s needsAct as a mentor to other engineers within the podCollaborate with other service line and departments to ensure an effortless experience for our clientsDoing what it takes to provide an effortless experience to the end users to build trust and credibility with the clientRequired Skills, Experience, And AttributesThe ability to diagnose, troubleshoot, and resolve intermediate technical issuese.g. software installation and configuration, printer issues, and infrastructure issuesThe ability to troubleshoot and support Microsoft platformse.g. M365, Active Directory, all current flavors of WindowsAn intermediate knowledge of basic networking principles, what they mean, and how they interacte.g. TCPIP, DNS, DHCP, LAN/WANThe ability to diagnose, troubleshoot, and resolve intermediate network issuese.g. internet connectivity, firewalls, DNS, VPN, and patching issuesProficient in installing, diagnosing, and upkeep of peripheral devicese.g. scanners, printers, and monitors issues2+ years’ experience in an IT help desk or desktop support environmentThe ability to own technical complex problems and see them through to resolutionThe ability to work in a directed autonomy environmentAn empathetic approach to solving client problemsA positive, courteous demeanorA passion for solving problemsReceptive to candid feedbackCuriosity about technology and motivation to learn independentlyPreferred Skills, Experience, And AttributesKnowledge of standard IT Security practicese.g. virus remediation, firewalls, and phishing issuesUnderstanding backup and disaster recovery conceptsIntermediate knowledge of Apple, Mac OS, and iOS troubleshooting experience a plusExperience working with a Managed Service Provider or equivalent experience is a plusExperience working in a ticketing management system is a plusAn awareness of how technology impacts businessAbility to learn diverse systems, software, and applications within a business environmentProfessional confidenceAn aptitude towards serviceAbility to learn from experience Career PathThe On-Site Technical Engineer role offers opportunities for career advancement within the Managed Services and Professional Services. Depending on performance, technical skills, and soft skills, individuals in this role may progress to positions such as Project Engineer 1, Technical Engineer 3, or Technical Consultant. There is also opportunity to move into a Technical Engineer 2 role within a consulting team after a one-year commitment at the client location.Physical RequirementsWork is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.We are proud to be recognized as one of the top workplaces. In fact, it’s Greystone Technology team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement.Some Of The Things Our Team Members EnjoyCompetitive wages | The compensation range is $28.85 per hour. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributionsMaternal and paternal leaveVery generous paid time off program is unique to the IT industrySustainable work-life balance and flexibilityYearly work anniversary rewardsFun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!How To ApplyWe get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.How To Apply For Internal RoleInterested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you’ve accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we've got it covered. Once you hit submit, our People team will reach out. We're thrilled about the potential growth opportunity for you!Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.