K9 Resorts Full-Time Customer Service Representative

K9 Resorts Full-Time Customer Service RepresentativeCustomer Service RepresentativeLPHI | K9 Resorts FLSA: Full-Time Hourly Non-ExemptAt K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We're looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences. What You'll DoAs a CSR, you're not just working the front deskyou're driving the guest experience and business growth.Client Experience & Sales:Deliver 5-Star service at every interactionphone, in-person, and emailConvert inquiries into reservations and tours into enrollmentsConfidently recommend services, packages, and upgrades tailored to each petLead engaging tours showcasing our luxury facility and standardsServe as a brand ambassador at local events and community outreachPet Care & Operations:Check pets in/out and ensure accurate accommodations and care instructionsDocument feeding, medications, and special instructions with precisionAssist with daycare, play sessions, and basic pet care tasksMonitor pet health and behavior, escalating concerns immediatelyMaintain cleanliness and sanitation standards throughout the resortWhat We're Looking ForPassion for dogs and understanding of pet parent expectationsStrong sales mindset with confidence in closing and upselling servicesExcellent communication and multitasking skillsAbility to thrive in a fast-paced, team-driven environmentTech-comfortable (POS systems, scheduling, Microsoft Office)Weekend and holiday availability requiredWhat You'll GetWe take care of our team so they can take care of our guests:401(k) with company participationHealth, dental, and vision benefitsFlexible schedulingTraining & development programsEmployee discounts and perksWhy K9 Resorts?This role sets the tone for every guest experience. If you're someone who loves people and petsand knows how to turn great service into lasting relationshipsyou'll thrive here.Apply today and be the face of luxury pet care!Compensation details: 17-18.5 Hourly WagePI940aa0cf94fa-26289-40298160