Senior Collections Specialist

Senior Collection Agent at Optimum Water Solutions Job Summary Optimum Water Solutions is looking for a self-driven and competent Collections Specialist to join our team! As a Collections Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments. Duties will include monitoring and managing accounts daily, accounting entries into QuickBooks, accepting payments, assisting customers, collection calls and handling projects assigned by upper management. We are looking for an individual who is professional, trustworthy, and able to work independently. The ability to multi-task and provide superior customer service is essential in this position. The ideal candidate for this job is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position. The position is full time, Monday through Friday, from 8:00 AM to 5:00 PM. It offers a competitive hourly rate, paid time off and health benefits. Responsibilities Monitor and manage accounts daily. Identify outstanding account receivables. Take actions to encourage timely payments. Process payments. Resolve billing issues. Resolve customer credit issues. Contact clients and discuss their overdue payments. Update account status records. Prepare and present reports on collection activities and progress. Desired Experience and Qualifications · Proven experience as a Collection Specialist or similar role. · Proficiency in MS Office and QuickBooks software. · Ability to be productive without oversight. · Critical thinker and problem-solving skills. · Extreme attention to detail. · Exceptional communication and customer service skills. · Superior organization skills and dedication to completing projects in a timely manner. · Ability to use standard office equipment. Job Type: Full-time Pay: $19.00 - $22.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance On-the-job training Paid time off Vision insurance Weekly day range: Monday to Friday Work setting: Office Experience: Microsoft Excel: 1 year (Required) Customer service: 1 year (Required) Ability to Commute: Franklin, IN 46131 (Required) Ability to Relocate: Franklin, IN 46131: Relocate before starting work (Required) Work Location: In person