Trading Product Specialist

About This OpportunityAs a SME Trading Product Specialist, you will be responsible for servicing clients and client support staff by implementing and using the Orion system to improve trade execution. As we continue to evolve and live our Orion values, we are looking for someone to grow with us. It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.In This Role, You’ll Get ToAssist in taking inbound calls / chats daily to help train and answer questions clients may have on the Orion trading platformAssist with additional training needs by participating in Home Office Visits, travel to client offices, and attend conferences such as AscentQuickly identify trading system issues and partner with programming and trading leadership and deliver a resolution to clientsDemonstrate the ability to be an advocate for clients by receiving feedback and providing system enhancement suggestions through JiraSupport multiple Orion Trading Functionalities and platforms – Including but not limited to TOM, Eclipse, Portfolio View Trading, Orion Custom Indexing, Sleeve trading, and Compare ToolMaintain expected service levels and high-quality engagements as measured by Glia, cases, and NPS surveysCollaborate effectively with internal teams and external clients, providing support across business functions as neededCross-train and adapt to meet evolving business needsWe’re Looking For Talent WhoHas knowledge of industry rules and regulations pertaining to various security instruments and marketsHas knowledge and understanding of anti-money laundering rules and procedures required to maintain complianceHas ability to quickly learn new and utilize multiple internal/external trading systems and platformsHas ability to multi-task while maintaining careful attention to detail in a time sensitive environmentSpeaks effectively before groups of customers or employees, as well as conduct effective presentationsActs as a liaison between the client and internal development groupsHas strong skills in effective oral, written, interpersonal and listening, including the ability to communicate technical information to nontechnical personnelHas ability to multi-task while maintaining careful attention to detailWorks effectively both individually and within a team environmentWorks with a sense of urgency to meet deadlines and address competing priorities. Has proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook. Has effective written, listening and verbal communication skills. Has effective problem solving and organizational skillsHas a Bachelor's degree in Business Administration, Finance or related field Has minimum of 1-3 years of experience in the financial services industry or prior/current employment with Orion; experience in a trading-related role for an investment advisor Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization Recommended SkillsClient-Centric, Effective Communication, Innovation, Investments, Technical Proficiency, Time Management, Trading Systems, Work CollaborativelySalary Range$23.57 - $34.20The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.About UsAt Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.