Lead Business Analyst (McLean)

Lead Business Analyst- SalesforceLocation: McLean, VA (Onsite)Duration: Full TimeMust Have Technical/Functional Skills8+ years of experience as a Business Analyst, with at least 3–4 years in a Lead BA roleStrong hands-on experience with Salesforce Financial Services Cloud (FSC)Salesforce Service Cloud and agent workflowsAgent force (AI-assisted service / agent use cases)Deep understanding of financial services / lending / mortgage business processesProven experience working in Agile / Scrum environmentsStrong documentation skills (BRDs, user stories, process maps, use cases)Excellent stakeholder management and communication skillsNice to Have:Experience with AI-enabled service models, chatbots, or intelligent case routingExposure to Salesforce Omni-Channel, Chat/Messaging, or Contact Center integrationsExperience supporting member-facing or customer-facing platformsSalesforce certifications (FSC Accredited Professional, BA / Admin / Service Cloud preferred)