Call Center - Collector (Bilingual: Spanish)

Join Our Team at Exploria Resorts!Position: Call Center - Collector HOA Representative (Bilingual: Spanish)Are you ready to embrace a new opportunity and make a meaningful impact? Were hiring detail-oriented individuals to join our incentive-based HOA team! No prior experience is necessaryif youre eager to learn and driven by success, we want to hear from you.Compensation $15/Hour + Monthly Bonus! Average of $200-$1,000 per Month in Bonuses!Hours/ShiftFulltime, 40 hours a weekThe department is open Monday-Saturday, Closed Sundays Shift times: 8 am-5 pm or 11 am-7 pm (must have the flexibility to work both.)What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!Responsibilities And DutiesResponsible for collecting money due from the owners to the HOAMake telephone calls using manual and auto-dial methods.Maintain a complete debt collection portfolio using the support framework designed. i.e., learning the policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieving a successful recovery.Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, property use forms for department networking, and skip tracing methods.Master the collection system to appropriately and effectively work the debts assigned.Understand FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products.Qualifications And SkillsHigh School DiplomaCall Center experience preferred.Basic computer skills are required, intermediate preferred.Physical DemandsAbility to sit for an entire shift.Constant computer and phone usageRequired CompetenciesBilingual in Spanish and EnglishGood communication skills with other staff and colleaguesPerform various projects requested by supervisors/managers.Ability to follow instructions.Detail-orientedPhone etiquetteBe able to work independently.Sign up to join our mailing list and hear about future opportunities:Exploria Resorts Recruitment FormRequiredPreferredJob IndustriesHotel & Hospitality