Infrastructure Field Services Technician

DescriptionJoin our team as a Telecommunications & Technology Infrastructure Field Technician! We’re looking for a hands-on professional who enjoys working with structured cabling, phone systems, and network technologies while also supporting customers remotely. In this role, you’ll install, maintain, and troubleshoot voice and data systems, including SIP equipment and low-voltage infrastructure. This full-time position offers variety, with both local and out-of-state travel (company vehicle provided), flexible hours, and opportunities for overtime. If you have 2+ years of cabling experience, strong technical skills, and a customer-focused mindset, we’d love to hear from you!Duties/ResponsibilitiesInstall voice, data, CATV, and paging cablingInstall phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripheralsPre-build, configure, and test phone systems and SIP equipment prior to installationProvide on-site and remote maintenance support for all installed products and cablingProvide on-site assistance to customer's networking team for various troubles and equipment upgradesEvaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessaryInstall cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings)Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cablesDress and route cable into telecommunications closets, modular furniture and other work area outletsBuild out telecommunications and equipment roomsFunction in a hybrid role providing both field and remote support for all servicesTravel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida)Perform other related duties as assignedRequirementsRequired Skills/AbilitiesStrong analytical and problem-solving skillsAbility to master new skills quickly and efficientlyAbility to perform comfortably in a fast-paced, deadline-oriented work environmentStrong communications skills (email, phone, in-person)Voice and data cabling experienceTelecom and paging installation and troubleshooting experienceCustomer service experienceVoIP or networking experienceAbility to read and interpret blueprints and know basic industry codes for network cablingAbility to use hand tools, power tools, and other diagnostic equipmentDetail-oriented and organizedAbility to follow complex directionsEducation And ExperienceAssociate degree or certification in a technology services/technical discipline, or equivalent work experienceMinimum 2+ years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Cat3, Cat5, Cat5e, Cat6, Cat6A, and Fiber Optic structured cable distribution systemsExperience installing, terminating & testing low voltage cables & fiber optical cables to include twisted pair cable, coax, single mode & multi-mode fiber optical cablesManufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.)Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems#ZR