Customer Service Representative / Inside Sales

Customer Service Representative / Inside Sales Location: Atlanta (Sandy Springs)Job Type: Full-TimeAbout Our ClientOur client is a global steel service center headquartered in Germany, with its U.S. operations based in Atlanta. Since 1978, the company has been a trusted supplier of high-quality steel to manufacturers of saw blades, knives, and precision cutting tools.The Atlanta office serves as a central hub for operations across North, Central, and South America, while also supporting global logistics and international procurement for the broader organization. The team is dynamic, multilingual, and collaborative—offering a professional environment with a positive, fast-paced, and motivating culture.Position OverviewOur client is seeking a detail-oriented and customer-focused Customer Service Representative / Inside Salesprofessional to support their growing operations. This role plays a key part in ensuring seamless communication with customers, efficient order processing, and strong coordination across sales, logistics, and operations teams.Key ResponsibilitiesSupport the sales team while delivering responsive, high-quality customer service to business partners across North and South AmericaHandle customer inquiries and collaborate closely with the sales team to ensure timely and accurate responsesManage the full order lifecycle, including order entry, processing, confirmations, and customer documentationCoordinate logistics and shipments with warehouse teams, as well as obtain freight quotes from brokers and carriersCreate and manage purchase orders for toll processing services (e.g., cutting, milling, and other value-added services)Maintain accurate records and ensure all administrative processes are handled efficientlyProvide general administrative and office support as neededQualificationsBachelor’s degree preferred, or 2–3 years of relevant experience in customer service, inside sales, or administrative supportStrong verbal and written communication skillsHighly organized with excellent attention to detailProficiency in Microsoft Office 365 (Excel, Outlook, Word, etc.)Ability to manage multiple tasks, prioritize effectively, and meet deadlinesSelf-motivated with strong initiative, reliability, and follow-throughCapable of working independently while contributing to a team-oriented environmentBenefitsHealth, dental, and vision insuranceLong-term disability coverage401(k) plan with company matching