Salesforce Business Analyst (San Jose)

Why Zensar?We're a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we're passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we're so into happiness that we've created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We've learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar's mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!Subject: Hiring – Salesforce Business Analyst (Semiconductor Industry) | San Jose, CA | OnsiteZensar is actively hiring a Salesforce Business Analyst with recent experience in the Semiconductor industry for a 100% onsite role in San Jose, California ,United States. This opportunity is available for both Full-Time and Contract positions, offering excellent benefits and strong professional growth prospects.Role OverviewPosition: Salesforce Business Systems AnalystLocation: San Jose, CA (Bay Area)Work Mode: 100% Onsite (5 days/week)Key Responsibilities1. Jira Ticket Ownership & DeliveryOwn and manage Jira tickets end-to-end (analysis, estimation, testing, and deployment)Troubleshoot production issues and deliver timely resolutions2. Functional Analysis & Business Interaction (P1 Skill)Collaborate directly with business stakeholders to gather and analyze requirementsTranslate requirements into clear and actionable user storiesConduct demos, support UAT, and ensure stakeholder alignmentAct as the onsite Salesforce subject matter expert for daily operational needs3. Advanced Salesforce Administration (P2 Skills)Perform complex configurations including:FlowsPermission SetsValidation RulesPage LayoutsAssignment RulesApproval ProcessesManage data operations such as data loads, cleansing, and deduplicationMaintain system security, user access, and metadata integrityRequired Experience & Qualifications6–10 years of hands-on Salesforce experience across Business Analysis and AdministrationStrong technical expertise in Apex, Lightning Web Components (LWC), SOQL, and Flow BuilderSolid understanding of Salesforce data model, security architecture, and platform capabilitiesProven experience working in Agile environments with JiraExcellent communication skills with the ability to engage effectively with business stakeholdersPrior Semiconductor industry experience is mandatorySalesforce certifications (Admin, Business Analyst) are a plusZensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.Zensar values your privacy. We'll use your data in accordance with our privacy statement located at: