End User Engineer

SourceURL:file://Document12 Title: End User EngineerLocation: Baltimore MDResponsibilities:Application Packaging:Develop, build, and maintain application packages for deployment from SCCM as well as Intune.Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.Intune Administration:Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.SCCM Administration:Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.Deploy, maintain, and upgrade Task Sequences for PXE imaging process.Implement and manage SCCM scheduled deployments, compliance and reporting.Technical End User Support:Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.Collaboration and Knowledge Sharing:Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.Education and Experience:Minimum Education and Experience RequirementsBachelor of Science degree and two years of experience OR a combination of education and experienceExcellent verbal and written communication skills.Previous IT work lead experience is preferred.Previous IT experience in government is preferred.Skills Requirements:Required Skills, Knowledge and AbilitiesKnowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.Knowledge of current trends and developments in network-based communications systems.Knowledge of computer-based communications protocols.Skill in developing database queries and generating reports.Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.Ability to analyze, apply logic and solve technology problems.Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.Ability to schedule and perform preventative and corrective maintenance procedures and repairs.Ability to write detailed technical reports and analyses.Ability to develop a working knowledge of computer systems software and operating systems.Ability to develop systems software and systems software testing procedures.