Field Service Manager - Industrial Automation

What You’ll DoLead and develop a team of on-site Service Engineers (“Antenna team”) supporting Dürr equipment across customer facilitiesDrive aftermarket sales of automation equipment, spare parts, service contracts, and system upgrades within automotive paint shop and final assembly customer accounts, ensuring strong customer retention and repeat business.Collaborate closely with engineering, service, and project management teams to scope technical requirements and deliver timely quotations, ensuring accurate pricing, lead times, and solution feasibility.Serve as the primary escalation point for complex technical and operational issues, partnering with internal engineering and support teamsDrive troubleshooting and resolution of issues across robotic paint systems, automation, and related mechanical/electrical equipmentCoordinate service activities including maintenance, emergency support, repairs, and system start-ups/commissioningSupervise contractors and skilled trades during installation, maintenance, and project executionDrive continuous improvement initiatives, including cost-saving and efficiency enhancementsWhat You’ll Bring8 + years of experience in field service, industrial automation, or automotive manufacturing environmentsPrior leadership experience managing technical teams in a service or project-based environmentStrong technical background in automation, robotic paint systems, or related manufacturing equipmentProven ability to troubleshoot complex mechanical and electrical systemsExperience supporting installations, commissioning, and aftermarket service environmentsAbility to lead diverse teams, including contractors and skilled trades, in fast-paced project settingsStrong communication skills with the ability to interface with customers and internal teamsAbility to read and interpret engineering drawings and technical documentationFamiliarity with SAP and Microsoft Office toolsWillingness to travel ~50% and support off-hours as neededWhy Join UsHigh-Impact Role: Lead a critical service function supporting major automotive manufacturing operationsLeadership Opportunity: Manage and develop a high-performing technical team across multiple locationsCutting-Edge Environment: Work with advanced automation and robotic paint systems at leading automotive facilitiesWork Environment: Industrial/manufacturing settings, including customer sitesDürr Systems, LLC has been present in the United States since 1970 and operates multiple locations across the United States, including facilities in Michigan and Wisconsin. The largest site is in Southfield, Michigan, which serves as the main center for operations. As of 2025, Dürr employs approximately 660 people across the country who support a wide range of market segments. Dürr Systems USA plans, builds, and installs complete, state-of-the-art paint shops and final assembly facilities, supported by DXQ, Dürr's digital products suite. The company also offers advanced automated painting, sealing, and gluing application technologies, as well as high-viscosity material handling solutions. In addition to serving the automotive industry, Dürr Systems provides premium application technology products for the general industry. In the field of electrode manufacturing, Dürr Systems enhances quality, cost efficiency, and speed to market lithium-ion battery electrode coating through its advanced development and manufacturing coating systems. Committed to innovation, excellence, and customized solutions, Dürr Systems addresses the diverse needs of its North American customers with precision and reliability.Dürr Systems, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.Note to all Staffing Agencies: Dürr has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr