Online Content Specialist

Computercraft is seeking an Online Content Specialist to join the PubMed Central (PMC) Production Team at the National Center for Biotechnology Information (NCBI). This team member will be responsible for liaising with journal publishers, data providers, PMC users, and the National Library of Medicine (NLM) staff. General duties will include evaluating XML submissions, providing customer service to PMC content providers, handling Help Desk queries, and providing input on the PMC article display.PMC is a free full-text archive of biomedical and life sciences journal literature, containing more than 7 million full-text records spanning research from the late 1700s to the present. NCBI has one of the top 400 most visited websites worldwide, and its wide range of applications serve more users and more data than nearly any other U.S. Government agency. NCBI provides free access to petabytes of biomedical and genomic information, and scientists all over the world use its products.This is a full-time position that is currently remote and may include on-site work in Bethesda, Maryland.Job ResponsibilitiesTrack incoming content and the progress of work on multiple projects in development or production stagesCommunicate with publishers, content providers, help desks, and colleagues to facilitate project needs assessmentsProcess and evaluate content using web-based tools and UNIX scriptsCheck accuracy and integrity of source data and online presentation of contentConduct data analysis and troubleshoot errors, coordinate with appropriate personnel to solve programming and content-related issuesServe as a liaison between authors, publishers, and/or vendors and the NLMRequired SkillsMinimum Education Requirement: Bachelor’s degreeTwo years’ experience in publishing or library science environmentFamiliarity with online publications, specifically electronic journals or booksPositive attitude; displays flexibility and patience in a high-volume, customer-service-focused work environmentComfortable managing multiple projects simultaneouslyAbility to communicate technical and non-technical information effectively to authors, publishers, developers, users, and data providersAbility to conduct data analysis and work with developers to implement solutionsAbility to work with complex, detailed informationKnowledge of XML and/or HTMLExcellent verbal and written communication skillsExcellent organizational skillsAt least one item from the “Desired Skills/Experience” listDesired SkillsExperience managing production workflow of an online publicationExpertise with electronic image formats (TIFF, GIF, JPEG, EPS, PNG) and with image creation software (for example, Adobe Photoshop)Experience editing journal or book content or in journal or book productionExperience with UNIX/Linux in a data production environmentThe compensation for this position will be based on the experience of the successful candidate. The expected pay range for this position is $65,000 to $85,000 annually.Computercraft offers an excellent benefits package that includes health, dental, vision, and disability and life insurance; a 401(k) plan with matching; paid leave starting at 128 hours/year for the first 3 years of employment; and 11 paid holidays. We also offer the opportunity for a positive work–life balance with a standard 40-hour work week and the chance to work alongside a team of highly accomplished professionals.To learn about other Computercraft job opportunities, please visit the Careers section of our website.EEO Employer – Disability/Veteran/Race/Color/Religion/Sex/National Origin/Genetic Information#J-18808-Ljbffr