Virtual Short Term Disability Claims Specialist

Job Description:Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.You will communicate with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short-Term Disability claim.You will collaborate with fellow case managers, nursing case managers and consulting physicians to make appropriate and timely claim determinations.You will review complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning.You will complete accurate financial calculations consistent with company and state guidelines.You will provide exceptional customer service and proactively recognize customer needs and areas of opportunity.You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.Requirements:High School diploma or GED.1-2 years of experience in claims, leaves or customer service.Strong written and verbal communication skills.Excellent organization skills with the ability to multi-task.Ability to work with others in a fast-paced, team environment.Ability to quickly learn complex systems and product knowledge.Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.Ability to be adaptable/flexible as business needs change.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). xevrcycMust have internet bandwidth of 12 Mbps (Megabits per second).Benefits:Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributesLeadership development and virtual training opportunitiesPTO/parental leaveCompetitive 401K and employee benefitsFree financial counseling, health coaching and employee assistance programTuition assistance programWork arrangements that work for you