Collections Customer Service Specialist

Position Overview:Credence is a dynamic and growing financial services company based in the Dallas/Galleria area. We are currently seeking motivated, goal-driven Customer Solutions Associates to join our team, primarily supporting our first- and third-party collections programs. This is an excellent opportunity for individuals with a strong background in collections and customer service who are looking to advance their careers in a supportive and performance-driven environment Essential functions of the position: • Manage & collect on past-due accounts, ensuring professional & effective communication with consumers.• Make outbound calls to consumers to negotiate payment arrangements and bring accounts current.• Accurately document all account activity and update customer information, including contact details.• Perform intermediate-level skip tracing using internal tools (e.g., Accurint).• Maintain compliance with company policies and applicable regulations.• Support additional tasks and responsibilities as assigned by management. Education and Experience:• 1–8 years of experience in collections (preferred)• 1–8 years of healthcare call center experience (inbound/outbound)• High school diploma required.• Experience with medical insurance accounts is a plus but not required.