Principal Customer Success Manager

A company is looking for a Principal Customer Success Manager to manage and grow enterprise relationships across North America.Key ResponsibilitiesRetain customers, secure renewals, and hit retention targets by managing the renewal cycle and addressing risksLead commercial negotiations and drive revenue growth through upselling and expansion opportunitiesBuild and maintain senior stakeholder relationships, ensuring consistent delivery on commitments and strategic guidanceRequired Qualifications7+ years of Customer Success experience in an enterprise SaaS organizationProven track record of managing large, complex accounts with significant ARRExecutive presence with the ability to engage effectively with senior stakeholdersStrong commercial acumen and data fluency for navigating account performanceOrganized and accountable with excellent management of a complex book of business