Automatic Speech Recognition Engineer

The ASR Engineer joins Omilia's Delivery ASR team to own the development, tuning, testing, deployment, and live performance of Omilia's ASR technology for enterprise customers' production IVR and voice-channel deployments. This role carries substantial responsibility and ownership: the ASR Engineer leads ASR solutions end-to-end, coordinating with other teams as needed, and is trusted to make sound judgment calls and manage their own work to meet tight deadlines.AccountabilitiesOwn end-to-end ASR tuning, model, and grammar delivery for a portfolio of live enterprise IVR/voice deployments, from requirements through go-live and ongoing optimizationOwn root-cause investigation and resolution of production ASR issues, ensuring rapid recovery of customer-facing voice channels under time pressureOwn the technical relationship for assigned enterprise accounts, acting as the primary ASR delivery point of contact with customer and partner stakeholdersDrive measurable WER/SER improvements against production baselines through acoustic and language model design and fine-tuning, including modern neural approachesContribute to and help scale delivery automation to reduce manual turnaround across the team's release cadenceEnsure ASR solutions perform reliably across the team's production infrastructure and deployment environments spanning multiple global regionsKey ResponsibilitiesTune ASR grammars, acoustic models, and language models for new locales, domains, and customer-specific vocabulariesDesign, train, and fine-tune acoustic and language models, including modern neural approaches, with measurable WER/SER improvementInvestigate and resolve production ASR issues such as recognition failures and showstopper defects, engaging directly with internal and external customer/partner stakeholdersRun customer working sessions and translate technical tradeoffs for non-technical stakeholdersRepresent ASR delivery in cross-functional forums with Product, Support, and Project ManagementBuild and maintain grammar-generation and other delivery automation pipelines to speed up release cyclesMonitor live ASR performance and proactively flag and address degradation before it affects customersDeploy and validate ASR updates across production infrastructure spanning multiple global regionsDocument tuning decisions, model versions, and configuration changes for auditability and knowledge sharingRequirementsRequired:5+ years of hands-on ASR/speech engineering experience, with substantial experience in production/live IVR or voice-channel deploymentsDemonstrated track record supporting customers directly, ideally in regulated industries (banking, insurance, healthcare)Strong hands-on experience with ASR platforms such as Kaldi (or equivalent) — language modeling, acoustic modeling, grammar/lexicon design, and decoder tuning are required, not "nice to have."Solid programming ability (Python preferred; Bash, Java, or C++ also acceptable) and comfort in Linux environmentsAcademic background in Computer Science, Electrical Engineering, Computational Linguistics, Speech & Language Processing, or equivalent hands-on experience — a degree does not substitute for production experience at this levelExcellent spoken/written English and strong stakeholder communication skills; this role speaks directly with enterprise customers and partnersComfortable owning ambiguous, production-critical problems independently, prioritizing across multiple accounts, and working under demanding deadlinesNice to have:Experience with modern neural ASR frameworks (e.g. wav2vec2, Whisper, or similar end-to-end models)Exposure to telephony/CCaaS platforms and IVR architecturesFamiliarity with cloud infrastructure and MLOps practices for model deployment and monitoringAdditional spoken languages beyond EnglishBenefitsFixed compensation;Long-term employment with the working days vacation;Development in professional growth (courses, training, etc);Being part of successful cutting-edge technology products that are making a global impact in the service industry;Proficient and fun-to-work-with colleagues;Apple gearOmilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.