Order Management Specialist

At the Core of Outdoor LeisureWe are the world's largest hot tub and spa cover manufacturer. We manufacture spa cover lifters, spa steps, and adjacent cut-and-sew products, such as cushions, furniture covers, umbrellas, and much more. Core Covers is a critical supplier within the hot tub and spa industry and utilizes the best technology available to manufacture and manage fulfillment for our valued customers. We have vast and diverse experience in serving hot tub and spa OEMs, dealers and distributors, and e-tailers across North America and Europe. With a rich history of providing top-tier products to our customers, we take pride in our commitment to innovation, quality, and customer satisfaction. Job SummaryJoin a growing e-commerce team in Clearwater, FL, as an Order Management Specialist, where you'll play a hands-on role in keeping our multichannel operations running smoothly and our customers happy.Reporting to the Director of Customer Experience, you'll own the day-to-day order workflow across our Amazon and Shopify storefronts; processing orders, generating shipping labels, and ensuring fulfillment stays on track from click to doorstep. You'll also serve as a trusted first point of contact for Amazon buyers, delivering the kind of responsive, professional service that turns first-time shoppers into loyal customers.This is a full-time, on-site role based in Clearwater, FL — ideal for someone who thrives in a fast-paced environment, takes pride in accuracy, and genuinely enjoys being the person who makes things run.ResponsibilitiesORDER & ISSUE MANAGEMENTEnter, review, and confirm orders daily across Amazon Seller Central and internal systems (Shopify, Microsoft Access)Generate and print shipping labels; verify weights, dimensions, coordinate with carriers (UPS, FedEx, USPS) for pickupsMark orders as shipped/fulfilled and update tracking information promptlyRespond to Amazon buyer messages within 24 hours, resolving issues including delays, damage claims, and returnsMonitor order defect rate, late shipment rate, and cancellation metricsReconcile daily order reports and flag discrepancies to the operations manager CUSTOMER SUPPORT & RELATIONSHIP MANAGEMENTHandle inbound customer inquiries via Amazon Seller Central inboxAssist customers with custom configurations, pricing questions, and policy clarificationProvide proactive follow-ups to manage expectations and reduce confusion throughout the order lifecycleMaintain a high level of professionalism, delivering a personalized buying experience aligned with the Core Covers brandsCROSS-FUNCTIONAL COLLABORATION & CONTINUOUS IMPROVEMENTCommunicate internally to share key information and escalate risks to Managers and Directors as appropriateCollaborate with internal teams to resolve recurring product, process, or channel issues based on customer feedbackRequest new content as needed (e.g., macros, FAQs, product page updates) to enhance team and customer resourcesContribute to process improvements by identifying pain points and recommending solutions alongside leadershipQualifications1+ years in e-commerce order management or fulfillment operationsProven hands-on experience with Amazon Seller Central (FBM required), including order processing and exception resolutionWorking knowledge of Amazon's buyer messaging policies and customer communication guidelinesExperience managing end-to-end order workflows in Shopify Admin and Amazon Seller Central across a multichannel operationAbility to manage high-order volumes accurately under deadline pressure without sacrificing attention to detailStrong written and verbal communication skills in English, including professional and empathetic customer-facing messagingSelf-directed and dependable — able to manage a daily order queue independently with minimal oversightAvailable Monday–Friday during core business hours with reliable follow-throughCollaborative team player with strong critical thinking and proactive problem-solving skillsExperience with shipping platforms such as ShipStation or LMS for label generation and carrier coordinationMicrosoft Access experience is a strong asset, particularly for order tracking and reportingBackground in luxury or custom products preferred, with an appreciation for elevated service standards