General Manager 2026

OverviewAs the General Manager, you will play a crucial role in overseeing the daily operations, ensuring exceptional customer service, and leading a team of 20-25 young staff members. Your responsibilities will include staff management, inventory control, customer engagement, and maintaining a positive work environment. This role requires effective leadership skills, strong organizational abilities, and a passion for creating a delightful customer experience in a fun and lively setting.Team LeadershipSupervise a small team of staff members, providing guidance and support.Foster a positive and inclusive work environment, encouraging teamwork and professional development.Customer ServiceEnsure excellent customer service by setting and maintaining high standards for product quality, presentation, and customer interactions.Address customer inquiries, concerns, and feedback promptly and professionally.Operations ManagementOversee day-to-day operations, including opening and closing procedures, cash handling, and ensuring cleanliness and organization.Monitor inventory levels, place orders, and manage stock to prevent shortages or excess.Quality ControlEnsure that all products meet quality standards and are prepared according to established recipes.Conduct regular quality checks and cleanings on ice cream machines and equipment.Training and DevelopmentProvide ongoing training to staff on customer service, product knowledge, and operational procedures.Identify and nurture talent within the team for potential advancement.RequirementsProven experience in a managerial role, preferably in the food service or retail industry.Strong leadership and communication skills, with the ability to motivate and inspire a young team.Ability to work in a fast-paced and dynamic environment.Excellent organizational and multitasking abilities.Flexibility to work evenings, weekends, and holidays.Food handling and safety certification is a plus.Available to work 40 to 50 hours per weekReliable transportation2 or more years experience in restaurant or managementThis job description is a general guide and may be adjusted based on the specific needs of the employer and the ice cream shop.18 years of age and up #J-18808-Ljbffr