ServiceNow ITSM Analyst

We’re partnering with an enterprise organization undergoing a major ITSM transformation and are looking for an ITSM Analyst to play a key role in that journey. This position is focused on driving the transition from Cherwell to ServiceNow while improving core ITSM processes, automation, and service delivery across a highly regulated environment. It’s a great opportunity for someone who enjoys hands-on platform work, process improvement, and being part of large-scale modernization efforts.What you’ll doDrive migration from Cherwell to ServiceNow (process alignment, workflow optimization)Support core ITSM functions: Incident, Change, Problem, Request, CMDBBuild automation using scripting (PowerShell, Python, Bash)Improve workflows using ServiceNow + AI/Copilot capabilitiesPartner with security, infrastructure, and operations teamsSupport NERC CIP-related compliance and audit readinessEnhance integrations, configurations, and system performanceWhat we’re looking forHands-on ServiceNow experience (admin, support, or dev)Experience with Cherwell or another ITSM platformStrong scripting/automation backgroundSolid understanding of ITSM best practicesCMDB experienceStrong troubleshooting and problem-solving skillsNice to haveNERC CIP exposureTripwire experienceHAM/SAM exposureExperience using AI for ITSM automationWhy this roleHigh-impact ServiceNow transformationBlend of operations + strategic initiativesWork in a regulated, enterprise environment