CASCOM G6 IT Site Lead

IT Site Lead – CASCOM G-6 IT Support ServicesLocation: Fort Lee, VA (On-Site)Clearance: Active Secret (Required)Job Type: Full-TimeOverviewWe are seeking an experienced IT Professional to lead all operations supporting CASCOM G-6 IT Support Services. This role is responsible for end-to-end management of enterprise IT, classroom technology, VTC, AV, web services, and logistics support across Army Sustainment University and associated schools.The Site Lead serves as the primary interface with the Government (COR/KO) and ensures mission execution, staffing, performance, and compliance across a high-tempo, mission-critical environment.ResponsibilitiesServe as the point of contact (POC) for all contract operations and Government coordinationProvide day-to-day leadership and oversight of all functional areas, including:Client Support / Service DeskServer & Infrastructure OperationsMECM / Endpoint ManagementDigital Training Systems (GCSS-A, Mission Command, LIS)Audio Visual (AV) and VTC operationsWeb/SharePoint servicesLogistics and asset managementEnsure 100% compliance with PWS requirements, AQLs, and performance standardsManage staffing, scheduling, and workload distribution across all labor categoriesOversee service delivery performance, including SLA adherence, ticket resolution, and system uptimeLead problem resolution and escalation management, ensuring rapid response to outages or mission impactsCoordinate with Government stakeholders to prioritize work, implement changes, and support mission requirementsEnsure all operations comply with DoD, Army, NETCOM, T2COM, and CASCOM policiesOversee cybersecurity compliance, configuration management, and system accreditation supportManage surge operations, including exercises, training events, and system deploymentsDevelop and deliver reports, metrics, and briefings to Government leadership (e.g., status reports, performance metrics, risk assessments)Maintain quality control processes, ensuring continuous improvement and risk mitigationSupport transition planning, onboarding, and knowledge transfer activitiesFoster a high-performing team environment, providing mentorship, training, and performance managementRequired ExperienceMinimum 8+ years of experience managing IT operations in DoD or enterprise environmentsMinimum 5+ years of experience in program or project management, preferably supporting federal contractsMinimum (3) years of experience working with Windows Server 2019, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG), formerly known as Microsoft Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2019, and Active Directory planning and implementation.Experience in DoD architectures and communications initiatives such as tactical networks, and commercial satellite communications, LAN, systems administration, configuration management tools and techniques, and the knowledge and experience setting up and managing software testing labs.Demonstrated experience managing:Multi-functional IT teams (20–40+ personnel)Enterprise IT services, infrastructure, and end-user supportTraining systems or classroom technology environments (preferred)Experience with:NIPRNET/SIPRNET environmentsIT service management (ITSM), SLA tracking, and performance metricsRisk management, escalation handling, and operational planningStrong leadership, communication, and organizational skillsExperience interfacing with Government CORs, KO representatives, and senior leadershipEducation / CertificationsBachelor's degree in Information Technology, Business, Management, or related field(Master's degree preferred)CompTIA Security+ (Required)About nFocus SolutionsnFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Powered by JazzHR