Technical Support Specialist

Location: Roxana, IL – 100% OnsitePay: Up to $27/hourContract: Initial 1-year assignment with strong potential for long-term extensionThis is a hands-on IT support position supporting end users throughout an active industrial environment. The ideal candidate will have a strong desktop support background and be comfortable troubleshooting hardware, software, mobile devices, and connectivity issues while working directly with end users.What You'll Be Doing:Provide onsite deskside and end-user technical supportTroubleshoot Windows, Microsoft 365, hardware, software, and connectivity issuesSupport Active Directory accounts and accessManage incidents and service requests through ServiceNow or similar ticketing systemsSupport desktops, laptops, printers, peripherals, and mobile devicesAssist with hardware deployments, refreshes, imaging, and equipment replacementUtilize remote support tools to troubleshoot end-user issuesAssist with handheld radio programming and supportCoordinate with vendors and internal infrastructure teams on technical projectsMaintain documentation for supported systems, devices, and processesTravel to nearby company locations as needed using a company vehicleWhat We're Looking For:3+ years of hands-on desktop, deskside, field, or IT support experienceExperience with Windows, Microsoft 365, Active Directory, and enterprise ticketing systemsExperience troubleshooting desktop/laptop hardware and peripheralsMobile device support/MDM experienceComfortable working onsite in an industrial environment, including walking field locations, climbing stairs, and moving IT equipment