Collections Representative

Accounts Receivable (AR) / Collections Specialist (Contract, Remote)We are seeking an Accounts Receivable (AR) / Collections Specialist for a short-term remote contract (6090 days) with potential extension based on performance. This role will focus on light collections efforts, customer outreach, and investigative work to understand payment delays and improve cash flow.This is not a hard collections environmentsuccess in this role comes from strong communication, problem-solving, and follow-through.ResponsibilitiesReview and manage an aging accounts receivable report for a portfolio of approximately $10M to identify outstanding balances and prioritize follow-up activities.Conduct high-volume outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and timelines.Collect payments directly when possible and ensure proper escalation and documentation when immediate collection is not feasible.Document all findings, conversations, and action items in Salesforce or a similar CRM system to maintain accurate and up-to-date records.Create and manage tickets in the CRM to track issues, monitor progress, and ensure timely resolution of outstanding items.Escalate unresolved or complex accounts to the appropriate Project Manager across multiple U.S. locations, providing clear context and supporting documentation.Partner closely with internal teams to investigate issues, resolve disputes, and drive a measurable reduction in outstanding accounts receivable balances.Perform research to identify and verify updated contact information when existing customer or vendor data is outdated or incomplete.Support efforts to make a significant and measurable reduction in the accounts receivable backlog over the course of the contract period.Use basic Excel functions such as filtering, sorting, and tracking data to organize account information and monitor collection activities.Maintain a professional, customer-service-oriented approach in all interactions while consistently following up to ensure progress on overdue accounts.Work independently in a remote, fast-paced environment, managing time and priorities effectively to meet collection and performance goals.Essential SkillsAt least 2 years of experience in accounts receivable and/or collections.Proven experience working with aging reports and conducting customer outreach to resolve unpaid invoices.Familiarity with CRM systems, with Salesforce preferred but other CRM platforms also acceptable.Strong investigative and problem-solving skills to identify root causes of non-payment and recommend solutions.Ability to handle high-volume outbound calls and follow-ups with professionalism and persistence.Basic Excel skills, including filtering, sorting, and tracking data.Customer serviceoriented communication style with the ability to maintain positive relationships while pursuing payment.Self-motivated and able to work effectively in a remote, fast-paced environment with minimal supervision.Additional Skills & QualificationsExperience documenting customer interactions and account status in CRM systems.Background in collections customer service or collection calls within a business environment.Strong attention to detail when tracking accounts, updating contact information, and documenting escalations.Ability to collaborate with cross-functional teams and project managers across multiple locations.Comfort working with a large-dollar portfolio and contributing to measurable reductions in accounts receivable backlog.Work EnvironmentThis is a fully remote position that requires reliable access to a suitable home office setup. You will work in a fast-paced environment, managing a large portfolio of accounts and conducting frequent outbound calls. Daily work involves using CRM software such as Salesforce and basic Excel functions to track and organize account data. Collaboration with internal teams and project managers occurs virtually, using digital communication tools. The role emphasizes professionalism in all interactions and the ability to stay organized, focused, and self-directed while working independently from a remote location.Job Type & LocationThis is a Contract position based out of Chino, CA.Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on May 22, 2026.