Account Specialist - US

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Faizan Mohammed at email address can be reached on # 630-576-9037.We have Contract role Operations Lead / PM for our client at Chicago, IL. Please let me know if you or any of your friends would be interested in this position.Position Details:Operations Lead / PM- Chicago, ILLocation : Chicago, IL, 60601Project Duration : 12+ months of contractPay rate : $40 to $42 an hour on W2Job Summary:The Operations Leads will report to the NA CRS Operations Manager II. He/She will be responsible for delivering optimal results through the successful deployment and execution of initiatives that support NA CRS specifically around the 3x3 execution. Day-to-day direction will be taken from the Operations Manager, with ad hoc requests from four Client Service Delivery and Training Leaders to execute regionally. These FTCs will engage with field colleagues to support service delivery, jeopardy situations, data analysis, and communication across 1,000 field colleagues. These colleagues will also focus myopically on hitting (and measuring) our targets and progress around utilization, new business onboarding, and regular onboarding to ensure we meet our business case objectives. He/She will play a key role in helping to drive change in our US sub-regions. He/She will need to develop a detailed knowledge of the business and Client's internal processes and procedures to drive the organization to higher level of efficiency and performance.ResponsibilitiesPartner with the NA CRS Operations Manager II and the Client Service Delivery Organization to deliver optimal results through coordination and executionProvide tracking support to the Operations Manager where neededSupport the Account Specialist organization and CRS COO organization to meet our 3x3 objectivesDrive key change and transformation initiatives identified by senior management.Escalate situations promptly where there are system limitations/challenges and/or resistance to change around onboarding and utilization, and remediate quicklyDevelop and support strategy around 2026 onboarding, taking into consideration learnings from 2025QualificationsBachelor's DegreeMinimum 5 -7 years - Operational, data analytics, and/or communications experience.Strong project management, organizational, and communication skillsAptitude to understand key drivers of success and performanceInsurance Brokerage experience a plusProficient in MS Office and Excel (Pivot Tables, VLookups)Able to work in a complex global matrix environmentTo discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Faizan Mohammed at email address can be reached on # 630-576-9037.About generis tek: generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients' specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.