Service Operations Support Case Worker

Corebridge Financial Operations Role At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.About The Role Responsibilities:Facilitate the review and completion of escalated issues.Timely handling of complex and escalated service-related questions and exceptionsSet reasonable expectations with clients and communicate updatesWork within guidelines for case handling and responsivenessRelationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial AdvisorsFacilitation of exception reviewsDevelop resolution recommendationsAbility to think outside the boxPartner with business units for service improvementsSkills and Qualifications 3+ years combined experience in Operations with CorebridgeProficient in Oasys, NoteSource, AWD, and/or Navisys and SunView, preferably bothVantage knowledge preferredKnowledge of fixed, index and variable products and processesStrong written and verbal communicationStrong interpersonal skills with high energy levelProven track record of problem-solving skillsPassionate about customer serviceAttention to detail, accuracy and qualityAbility to work with Senior Management across business lines without supervisionStrong team playerEnjoys fast paced environmentAttendance and performance must be in good standingCompensation The anticipated salary range for this position is $55,000 to $69,000 at the commencement of employment for the Woodland Hills, CA area. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate's geographic location, skills, experience and other qualifications.In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.Work Location This position is based in Corebridge Financial's Amarillo, TX, Woodland Hills, CA, or Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.Estimated Travel May include up to 25%.This role is deemed a "covered associate" under SEC Rule 206(4)-5, 17 CFR 275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR 275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial's business, or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years.Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.Employee Assistance Program: Confidential counseling services and resources are available to all employees.Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.