Epic Application Analyst L3 Ambulatory

Title: Epic Application Analyst L3 Ambulatory Location: NYC (Remote) Duration: Contract Job SummaryWe are seeking an experienced Epic Application Analyst Level 3 with strong EpicCare Ambulatory expertise to support ongoing system operations in a live healthcare environment.This role is focused on production support and operational management, including handling ticket queues, resolving user issues, and supporting ambulatory workflows. The ideal candidate will be comfortable working in a fast-paced environment supporting clinicians and operational teams.Managing ticket queues (ServiceNow or similar)Responding to:physician issuesclinic workflow problemssystem defectsPrioritizing user requests and system changesCoordinating fixes with:Epic build teamstechnical teamsSupporting:workflow optimizationsystem enhancementsHelping users understand:how Epic should functionhow to fix workflow issuesRequirementsEpicCare Ambulatory Certification (MANDATORY)Strong experience in:production supportticket queue managementuser-facing troubleshootingExperience working in a live Epic environmentAbility to handle high-volume requests independentlyPreferredExperience supporting multiple Epic modulesClinical workflow understandingExperience in large hospital systems