Field Technician - Des Plaines, IL

Field Technician (Des Plaines, IL)Feldco Windows, Siding, Doors, and Roofing, a Chicago Tribune Top Workplace, is seeking Field Technicians to join our motivated and growing team. With 50 years of experience, Feldco has built its reputation on delighting customers and making home improvement projects simple and stress-free. As a Field Technician, you'll play a key role in that mission by performing both measurement and service appointments, ensuring accuracy, quality, and exceptional customer satisfaction every step of the way. Feldco is honored to have been named a top workplace in 2025 by the Chicago Tribune making us a 12-time award winner!Job Info:Employment Type: Full-TimeLocation: 125 E Oakton St, Des Plaines, IL 60018Hours: 7:00 am 3:30 pm; schedule rotates between MondayFriday and TuesdaySaturdaySalary: $20-25/hr with potential bonus opportunitiesPlease be advised of the following:This position requires a valid driver's license; Company Vehicle is providedResponsibilities:Conduct Precise MeasurementsVisit customers' homes post-sales closure to greet and take accurate measurements for windows, doors, siding, or roofing replacementsInput measurements into the system using the tablet provided to ensure the accurate creation of purchase ordersPerform Service and Repair WorkSchedule and attend service appointments requested by customers through the operations department to address issues like drafty windows, crooked window frames, etc.Utilize the tablet to manage and view appointment schedules efficientlyPurchasing of ProductsOversee the procurement of products necessary for customer projectsVerify Contract DetailsEnsure all contract details are accurate and confirmed on the tablet provided before proceeding with any installations or servicesUtilize the company-issued tablet and internal systems to accurately record measurements, service notes, and project detailsConduct Installation InspectionsPerform thorough inspections of installations to verify quality and compliance with standardsEngage & Delight CustomersProvide exceptional customer service to engage with and exceed customer expectations at every interactionJob Qualifications:Preferred, not required: 2 + years working with home construction projectsOutstanding customer service skillsExtremely accurate and detail-orientatedPC/Tablet skills for order entry & appointment resultingHigh school diploma or equivalentMust be able to push, pull and lift a minimum of 50 lbs. and up to 100 lbs. when it is required for a serviceMust be comfortable performing work on laddersAbility to work evenings and Saturdays to meet the demands of our customersWhat Can Feldco Offer You?Leadership -- We are the #1 Replacement Window, Door, Siding, and Roofing Company in America! We take great pride in our leadership and transformation of the home improvement market.Growth -- We have more than quadrupled our business over the past few years and are presently expanding into more new markets.Advancement -- We have recently promoted many internal staff members to senior management positions and offer external training.Teamwork -- We are focused on assisting each other and working together to take care of our customers.Benefits Offered to Feldco Employees:Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco's medical plans.Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employeesDisability Coverage: Employees can enroll in STD and LTD.Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverageEmployee Assistance ProgramOffer identity Theft protectionPet Insurance401(k) Retirement Plan: 401(k) with company matchPTO and paid holidays