Senior Analyst Conversational AI

A company is looking for a Senior Analyst, Conversational AI Analytics to join their Digital & CX analytics team. Key ResponsibilitiesOwn the measurement framework for conversational AI products, defining KPIs and tracking performance metrics Conduct mixed-methods research to analyze user experience and identify areas for improvement Collaborate with cross-functional teams to present insights and ensure alignment with data governance standardsRequired Qualifications4+ years of experience in UX analytics, product analytics, or a related data-focused role Proficiency with analytics and BI tools for building dashboards and reporting Strong understanding of UX research methods and conversational AI concepts Experience analyzing conversation-level data and translating findings into actionable recommendations Familiarity with SQL for querying conversation logs; Python or R knowledge is a plus