Telecom Dispatch Representative

About Our Auxillium Auxillium delivers high-quality business-to-business and business-to-consumer call center solutions across a wide range of industries, including sports, gaming, healthcare, dispatch, workers' compensation, medical research, and financial services. We are driven by a commitment to exceptional service, accurate data, and continuous process improvement. Just as important, we are deeply invested in our people. At Auxillium, we believe careers should grow-not stall. We provide the training, tools, and support our employees need to succeed, advance, and build a meaningful career path. If you are a self-starter with a positive attitude who thrives in a team environment and takes pride in delivering quality work, this is a genuine career opportunity for you. Learn more at: https://auxilliumusa.com/ About Our Client Each year, utility companies spend millions repairing underground and aerial facility damage caused by third parties-followed by additional costs to recover those losses. Our client specializes in external dispatch, investigation, and recovery services, allowing utilities to focus on delivering better products and services to their customers. With decades of experience in broadband, telecommunications, field investigations, dig laws, insurance, and B2B collections, our client is a recognized leader in the Outside Plant Damage (OPD) industry. Their work not only recovers costs but helps reduce future damages through collaboration with state agencies, the 811 community, and contractor education. Primary Functions As a Utility Dispatch Representative, you will play a critical role in ensuring timely, accurate, and safe response to utility damage incidents. You will:Receive, interpret, prioritize, and respond to routine and emergency dispatch calls with speed and accuracyAssign calls to cable and telecommunications investigators and track case progressMonitor live status displays while managing inbound and outbound callsMaintain accurate call statuses, investigator locations, and dispatch updatesEnter and retrieve data across multiple systems, including computer-aided dispatch platformsProcess new damage reports involving power, gas, and electrical utilities, as well as insurance and citizen inquiriesComplete claim entries using detailed damage and location information from field techniciansCommunicate through phone, email, and SMS, adapting quickly to changing conditionsCoordinate responses to weather events, safety hazards, and territory-specific needsEscalate dispatch issues appropriately to the Field ManagerMeet productivity, quality, and performance expectations as defined by Auxillium and the clientPerform additional related duties as needed to support operational success Required Knowledge, Skills & Abilities We are looking for individuals who bring focus, reliability, and a service-oriented mindset. Qualifications include:High school diploma, equivalent, or currently enrolled in high schoolProficiency with Microsoft Word, Excel, and OutlookComfort using web-based databases and dispatch systemsStrong communication and interpersonal skillsSound decision-making and problem-solving abilitiesAbility to learn new systems and processes quicklyClear, professional speaking voiceStrong multitasking and organizational skills in a high-volume environmentDependability, punctuality, and attention to detailA positive, collaborative attitude and willingness to contribute to a team-focused cultureOpenness to embracing Auxillium's supportive and high-energy workplace environment Job LocationLa Junta, ColoradoPueblo, Colorado Position TypeHourly / Temp90-day probationary periodOn-Site Hours & Schedule24/7 operation, including holidaysShift Monday - Friday 8a-5p Compensation & BenefitsPay: $15.16 per hourCompetitive benefits package for full-time employees, including:Paid time off401(k)Medical, dental, and vision insurance