Computer Refresh Project Manager

Computer Refresh Project ManagerThe Project Manager will provide comprehensive project management services to support the prior year and upcoming fiscal year Desktop/Laptop Refresh Program. Responsibilities include, but are not limited to:Project Initiation & Planning:Confirm project goals, success criteria, constraints, and assumptions.Identify stakeholders (IT, InfoSec, Procurement, business units, Help Desk).Establish governance: steering committee cadence, decision-making process, escalation path.Develop and maintain:Project CharterIntegrated Project Plan / Schedule (work breakdown structure)Resource plan (IT staff, vendor resources, staging space, imaging capacity)Budget tracking approach (even if PM is not the budget owner)RAID log (Risks, Assumptions, Issues, Dependencies)Communications plan (audiences, channels, frequency)Change control processConduct kickoff meeting(s) and publish meeting notes and action items.Deliverables:Project Charter (draft + final)Master Project Schedule (baseline + maintained updates)Communications PlanRAID LogGovernance calendar (status meetings, steering meetings)Requirements & Standardization Oversight:Validate device profiles/specifications by persona (e.g., standard user, power user, developer, executive, rugged/mobile).Confirm operating system baseline, encryption requirements, endpoint protection, patching approach, and configuration standards.Confirm peripheral needs (docks, monitors, adapters, keyboards, mice), shipping logistics, and spare pool strategy.Confirm deployment model(s): on-site swap, user self-service, remote shipment, or hybrid.Confirm data migration approach (e.g., OneDrive/known folder move, USMT, third-party, manual).Confirm identity/device management approach (e.g., AD/Azure AD, Intune/SCCM/other MDM) and enrollment workflows.Confirm application packaging/allow list, licensing constraints, and "day-1 readiness" expectations.Deliverables:Requirements & Standards Summary (device profiles, baseline build, mandatory apps, security controls)Deployment approach memo (with options and recommendations)Procurement Oversight (Coordination, Not Purchasing Authority Unless Specified):Coordinate with Procurement to develop the solicitation package elements needed from IT (specs, quantities, evaluation criteria, delivery requirements, warranty/accidental damage coverage, refresh cycles).Manage procurement timeline and dependencies (approvals, funding, lead times).Support vendor evaluation logistics: Q&A management, demos, scoring workshops, clarifications.Oversee ordering milestones and delivery tracking:Expected ship datesPartial shipments/back-ordersWarehouse/staging capacity planningCoordinate warranty registration processes and capture of serial numbers/asset identifiers.Deliverables:Procurement project schedule and status reportingReceiving and inventory intake process (RACI + checklist)Delivery tracker (model/qty/date/status)Build, Imaging, and Configuration Oversight:Coordinate technical teams to create/validate:"Gold image" or provisioning profile(s)Security baselines (encryption, firewall, local admin policy, CIS/org baseline)Endpoint security agents, patch level, device compliance policiesStandard app set and role-based app setsPrinter/VPN/Wi-Fi profiles as applicableEnsure repeatable, documented staging workflow:Intake → asset tag → enroll → configure → QA → pack → deployEstablish quality gates and acceptance criteria (build verification checklist).Coordinate pilot group selection and pilot execution plan.Ensure remediation loop for pilot findings and sign-off before full rollout.Deliverables:Configuration/Staging Runbook (step-by-step)Build QA checklist and acceptance criteriaPilot plan and pilot results report (issues found, fixes, readiness decision)Deployment Planning & Execution Oversight:Develop the rollout plan by department/site/persona, including:Sequencing and deployment wavesAppointment scheduling approach (self-scheduling tool, coordinators, etc.)Cutover procedures (device swap steps, authentication readiness, MFA, VPN)Remote users and shipping logistics (labels, packing materials, return boxes)Coordinate end-user communications:What to expect, appointment instructions, backup guidance, downtime expectationsNew device quick start and FAQsSpecial instructions for peripherals and remote usersCoordinate logistics:Staging location and storage securityCheck-in/check-out processSpares and break/fix process during rolloutCoordinate with Help Desk/Deskside to scale support during high-volume windows ("floor walkers," extended hours).Track deployments daily/weekly: completed, scheduled, failed, rescheduled, exceptions.Manage exceptions: VIPs, accessibility needs, specialized software/hardware, loaners, damaged devices.Deliverables:Detailed Rollout/Wave Plan (calendar view + by-user/device list approach)End-user communication templates (email, intranet post, quick start)Deployment dashboard and weekly metrics reportException log and resolution statusData Migration & Application Readiness (Coordination):Coordinate data migration method and responsibilities:Pre-migration checksData location standards (cloud vs. local)Validation checklist with user sign-offCoordinate application readiness:License reassignmentApp packaging/installation sequencingTesting of line-of-business apps and required plugins/driversCoordinate security/compliance readiness checks:Encryption enabledEndpoint protection healthyDevice compliance status in MDMPatch baseline achievedEnsure user acceptance confirmation process.Deliverables:Data migration checklist + user validation formApplication readiness tracker (LOB apps, owners, test status)Asset Management, Inventory, and Documentation:Define and enforce asset lifecycle tracking:Asset tags, serial capture, assigned user, location, warrantyUpdates to asset