Learning Experience Manager

Company Profile:At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.Passion for Positivity: We greet each day with warmth and possibility.Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.Learning Experience Manager (this hybrid role can be based in: Washington DC, Plano TX, or NYC)We’re looking for a high-ownership, creative, and operationally savvy Learning Experience Manager who can lead both the creation and execution of scalable training programs for our restaurant teams.This role sits at the intersection of instructional design, visual storytelling, and operational execution. The Learning Experience Manager is responsible for translating business needs into clear learning solutions, managing a small team of instructional designs, and ensuring learning content is delivered on time, on brand, and ready for the field.Success in this role requires strong project leadership, design capability, and operational judgeent. You will manage intake, prioritize initiatives, delegate work across the team, and personally produce high-quality learning experience is a fast moving environment.This is a hands-on leadership role that blends strategic thinking with execution.This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.What You’ll Do: Learning Design & Curriculum DevelopmentDesign and develop scalable learning programs for restaurant leaders and hourly team membersProduce high-quality training content including eLearning modules, facilitator guides, job aids, and leadership curriculumCreate visually compelling learning assets that reflect CAVA’s brand standards and support real operational useTranslate operational processes into clear, field-ready training materialsWrite scripts, storyboards, and learning narratives for digital and instructor-led trainingLearning Operations + Project LeadershipOwn the L+D intake process and translate requests into scoped learning projectsPrioritize initiatives for team based on business impact, timelines, and field readinessBuild and manage project plans, milestones, and deliverables for learning initiativesEnsure learning projects move from concept to launch efficiently and on scheduleProactively identify risks, adjust timelines, and communicate project status to stakeholdersLMS Administration + Learning TechnologyOversee LMS administration including course structure, content uploads, reporting, and user experiencePartner with internal stakeholders to ensure learning content is accessible, trackable, and scalableManage vendor relationships and learning technology toolsMaintain LMS content governance and ensure learning materials remain current and effectiveTeam Leadership + Quality ControlLead and mentor a small team of instructional designers and learning specialistsDelegate work appropriately while maintaining ownership of overall project deliveryEstablish quality standards for learning content, ensuring materials are accurate, brand-aligned, and ready for deploymentReview and refine team deliverables before launch to ensure clarity, accuracy, and instructional effectivenessBuild feedback loops to continuously improve learning experiencesCross-Functional PartnershipPartner with Operations, People + Culture, Culinary, Field Training, and other teams to identify learning needs and develop solutionsTranslate complex operational processes into practical training programsSupport new initiatives, product launches, and operational updates through clear learning contentThe Qualifications:5+ years of experience in Learning & Development, instructional design, or training program managementProven experience leading learning projects from intake through launchExperience managing or mentoring instructional designers or learning specialistsStrong portfolio demonstrating instructional design, curriculum development, and visual learning designExperience producing SCORM-compliant eLearning modulesHands-on experience administering an LMS platformProficiency with authoring and design tools such as Articulate (Storyline and Rise), Adobe Creative Suite, Camtasia, or similar toolsStrong project management skills with the ability to prioritize, delegate, and manage multiple initiatives simultaneouslyAbility to translate business needs into clear, actionable learning solutionsStrong written communication skills including scriptwriting, curriculum writing, and learning content developmentExperience working in fast-paced, high-growth environmentsHospitality or restaurant operations training experience preferredSuccess in This Role Looks Like:Learning projects move from intake to launch with clear timelines and accountabilityTraining materials are visually strong, brand-aligned, and operationally usefulThe LMS experience is organized, scalable, and easy for teams to useThe learning team delivers high-quality content without constant reworkField leaders receive training that improves execution, not just knowledgePhysical Requirements:Ability to maintain stationary position to be able to operate a computer and other office equipmentMust be able to identify, analyze and assess detailsFor certain positions, must be able to occasionally move or transport items up to 50 poundsAbility to communicate with others and exchange information accurately and effectivelyConstantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicableAbility to work in a constant state of alertness and in a safe mannerWhat we offer: Competitive salary, plus bonus and long-term incentives*Early Wage Access!Unlimited PTO, paid parental leave, plus paid opportunities to give back to the communityHealth, Dental, Vision, Telemedicine, Pet Insurance plus more!401k enrollment with CAVA contributionCompany-paid STD, LTD, Life and AD&D coverage for salaried positions*Free CAVA foodCasual work environmentThe opportunity to be on the ground floor of a rapidly growing brandAll exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.Please note that visa sponsorship is not available.The posting range is an all cash range.*Indicates qualifying eligible positions onlyCAVA – Joining “A culture, not a concept”As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.California applicants: Please visit our Notice at Collection and Privacy Policy to learn about our information practices in the job application and employment context.