Technical Support

Make a Difference. You'll be a key member of a tight-knit 4-person IT department. After an initial familiarization period, you'll be the primary resource to ensure continuity of computer systems services for approximately 500+ users at our Headquarters/Processing Center. Be with the People. This role goes beyond the typical help desk where you're relegated to phone/e-mail support. You'll have the opportunity to partner with the user community. Learn their goals, learn their challenges, make a positive change! Meaningful relationships will be built with internal customers who truly appreciate your help. Grow Your Skills. We welcome applicable experience, but we're willing to share knowledge well beyond your current background. Looking for a sharp tech willing to learn new skills, and details of the business. We will help you grow. For example, if your background is primarily desktop, we'll help you expand networking skills, and legacy application support. Supportive Management. You'll be empowered. Yet, when the need arises, you'll have excellent management support from your boss (IT Director) as he is very aware of the unique challenges IT can bring. Pay Range: $20/hr - $26/hr., based on experience What you'll be doing Respond to support requests with speed, professionalism, and a positive attitude. Diagnose and resolve technical hardware/software issues in manner achieving "zero" call backs Set up, configure, and deploy computers, monitors, printers Manage user accounts, permissions, and access through Active Directory, and the CargoLargo legacy application. Perform preventative maintenance to keep systems healthy and reliable. Conduct user solution education for low-level repair. Document solutions and contribute to our growing knowledge base. Assist with cybersecurity initiatives and endpoint protection. Track and maintain IT inventory and equipment lifecycle. Collaborate with teams across the company to improve technology and processes. Test legacy software and perform intro-analyst duties. What we want from you Passion for customer care 2+ years of successful work experience Sound technical knowledge of Windows and MS office platforms, and PC hardware. Experience in using Active Directory; general network principles. Associate's degree or above in Computer Information Systems or equivalent knowledge/experience Network + and/or A+ Certification or equivalent knowledge/experience Analytical and problem-solving abilities with keen attention to detail Ability to work in warehouse setting (noisy, dusty, hot); comfortable with heights (ladder, scissor lift) Why choose us? We pride ourselves on a positive culture with 19 of 20 employees glad to be here; often described as family-like Unparalleled teamwork where peers jump in to help Merit based performance rewarded often in compensation and recognition About Cargo Largo We're an industry leader in monetizing new, unclaimed/excess inventory for premier U.S. companies. We sell this inventory in our well-known, local retail store (10,000+ transactions/week), on-site bid sale (1,400+ bid lots/week), and online via eBay (3,300+ listings/week). We'll process over 1M unique SKUs each year arriving in 40-60 trailer loads per week. The variety is amazing ranging from consumer items (clothing, laptops, designer pursues) to commercial (rooftop air conditioners, restaurant ovens, airplane parts). We are committed to hiring the best people to provide the highest quality of service to our customers. Our associates are motivated by the dynamic, fast-paced and fun work environment. Cargo Largo is an Equal Opportunity Employer and supports a drug-free work environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. J-18808-Ljbffr