Client Coordinator

Whitecap Search's Client, a national law firm, is looking for a Client Coordinator to join their team. In this role, you will serve as the primary point of contact for clients, providing exceptional service while guiding them through the claims and settlement process. The ideal candidate is organized, professional, and able to manage multiple priorities in a fast-paced legal environment. Responsibilities Deliver exceptional customer service by handling incoming and outgoing client phone calls. Manage client correspondence and maintain professional communication throughout the life of each case. Collect, verify, validate, and upload client documentation into case management systems. Order medical records and coordinate with firm vendors as needed. Explain the settlement and claims process to clients, setting clear expectations and providing updates. Develop, maintain, and organize accurate case records. Ensure all information is handled with strict confidentiality. Perform other administrative and case-related duties as assigned. Qualifications Quick learner with the ability to understand legal terminology, settlement processes, and related procedures. Comfortable learning and using legal case management software. Excellent time management skills with the ability to prioritize tasks and meet deadlines. Strong verbal and written communication skills. Outstanding interpersonal and customer service abilities. Excellent organizational skills with strong attention to detail. Strong analytical and problem-solving skills. Ability to maintain confidentiality while exercising sound judgment and discretion. 1+ years of experience in a law firm, legal office, customer service, or administrative role is preferred but not required. Schedule: Onsite Monday-Friday Pay:$22/hour #ITS1 Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.