IT Desktop Support Service Technician

Full-time DescriptionWelcome to The AME Group – Where People Power ProgressAt The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.We are seeking an experienced Desktop Service Technician with a background working in an IT Desktop Support Role, who can efficiently work on-site at our client's main location while being available to travel to their other satellite locations in and around Downtown Indianapolis based on ticket assignments. The reimbursed travel will be determined by business needs.ResponsibilitiesInstall, configure, and maintain computers, printers and peripherals.Provide field technical support for our clients.Diagnose and resolve hardware and software issues.Manage and monitor client workstations and servers.Document all technical support activities in ticketing systemsMaintain accurate inventory records of all client equipment.RequirementsExperience in a desktop support roleProficiency in Microsoft Windows and Office applicationsKnowledge of Windows Server, Active Directory and Office 365.Azure experience a plus.Experience with remote access tools and remote supportStrong communication skills and the ability to work with clients in a professional mannerAbility to work independently and as part of a teamAssociates degree or CompTIA A+ certification.Valid driver’s license and reliable transportation is necessary.Why Work With UsCompetitive salary and benefits packageOpportunity for growth and advancementPositive and supportive work environmentPotential for growthPTO & Sick Time401(K) matchIf tech challenges excite you, if you are dedicated to providing exceptional customer service, and you’re ready for a supportive team that values your skills, don’t wait- apply today!Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters!This is a full-time position with an excellent benefits package. 8 AM to 5 PM.Pay range depends on experience. Standard background checks will be completed on candidates.