Human Resources Coordinator

Job Title:  HR GeneralistLocation:  Plano, TXDuration: Long Term About CTC:Founded in 1996, CTC is a global IT services, Consulting and Business Solutions partner dedicated to helping organizations innovate, optimize, and grow. With over 2,000 professionals worldwide, we support more than 100 clients in transforming complex challenges into lasting competitive advantages.Job Description: What we’re looking for  Client Human Resources is looking to hire to the HR Shared Service team a passionate and highly motivated candidate for the role of HR Generalist.  The person in this role will provide consumer-grade level customer service to Client team members by accurately and promptly answering their HR and Client employee experience inquiries. Topic areas of questions include HR-related topics such as benefits, compensation, HR policies, etc. as well as general topic areas such as facilities inquires, expense reporting, employee development, etc.  Reporting to the Supervisor, HR Shared Services, the HR Generalist role will support HR Shared Service objective to transform the way HR engages with Client team members. What you’ll be doing  Correspond quickly and proficiently with Askers in a professional manner that reflects a positive employee experience.Seek to understand Askers’ needs and intentions, usually with little information, clarifying in writing their questions when required.Processes and verifies Form I-9 documentation in compliance with federal employment eligibility requirements, ensuring accurate completion, tracking, and audit readiness.Maintain a strong attention to detail to identify impacted populations, such as job level, worker type, work location, and Client entity to provide the right answer.Research question topics using team member resources and a library of information across several categories.Lead escalations to resolution by maintaining communication with Shared Service partners; ensure handoff of inquiries to SME/StakeholdersLeverage Workday functionality to track, manage, and resolve HR inquiries and processes efficiently, ensuring timely resolution and accurate documentation. What You’ll Bring Customer-first mindset and attitudePrevious customer service or HR-related experienceA positive, team attitude that looks to learn and grow everydayProven ability to collaborate with a wide range of people at all levels in the organizationProficiency with the English languageStrong written and verbal communication style that strikes the fine balance between professional and casual toneAn excitement for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detailProven ability to maintain a high degree of confidentialityProficiency in HRM Systems with a preference for WorkdayProficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)Ability to quickly learn new softwareHigh School Diploma or equivalent (GED) or higher degree