Customer Service Representative

Job Description This position offers up to $17/hr., full benefits, competitive PTO, and remote Fridays after training.The Crew2 Customer Service Coordinator is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.Primary Job Functions:Customer Experience:Fields customer questions and concerns in a professional manner utilizing all resources availableStrives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documentedEnsures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomesProvides customers with production and service informationSchedules customer installations according to established processesMakes post-installation follow up calls ensuring the installation experience was one that delights customersRoutes customer calls to appropriate department or resourceKeeps informed of new processes and policies Product Sales:Fields customer service inquires in a professional manner and determines customer requirements and expectationsDevelops, qualifies, and effectively promotes products and servicesIllustrates knowledge of features and benefits of various Crew2 programsPresents pricing, credit, and terms information in accordance with standard proceduresCreates a positive customer experience to help generate sales and repeat businessMaintains complete and accurate records:Processes customer information accurately and according to processUses available tools for monitoring and tracking informationContact Center Team Partnership:Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their bestRequirements:High school diploma or GEDProblem resolution skills and strong customer service skillsDetail oriented with high level of accuracyTeam player with the ability to multitaskExperienced in Microsoft applicationsExcellent oral and written communication skillsCall or contact center experience is preferredCompany DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.