Guest Experience Supervisor (Part-Time)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About the Position The Golden State Warriors are looking for Supervisors to assist the Guest Experiences team during Chase Center events. In this role, you will provide a safe and guest friendly environment for each event at Chase Center. Additionally, Supervisors will actively lead and assist team members (Ticket Takers, Ushers, Guest Experiences Representatives, Concierges, and Elevator Operators). This position reports to the Manager, Guest Experience. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position based in San Francisco, CA. Key ResponsibilitiesLead and assist team members on event days to ensure service standards are consistently metBrief team members on venue policies, event procedures, and guest service goals prior to start of shiftRespond to calls during events and make informed decisions regarding arena and guest experience relations policiesAssign and coordinate breaks for all Guest Experiences team membersAssisting with inventory, event day preparation, administrative duties and day-to day tasksTrain and teach team members on guest experience related informationMonitor guest flow and identify any maintenance or safety concerns immediately to ensure a safe environmentEnsure all guest feedback, medical incidents, or facility issues are recorded with accurate detail for management reviewOther duties as assigned Required Skills and ExperienceStrong leadership skills and the desire to work on a teamAbility to remain professional in a high-pressure environment, including during emergenciesExcellent written and verbal communication, customer service and resolution skillsAbility to build positive relationships with clients and peers at all levels within the organizationAbility to balance multiple projects at once in a fast-paced work environmentStrong organizational skills and high attention to detailAbility to work evenings, weekends, and holidaysReliable form of transportation Physical DemandsAbility to lift/carry/push/pull up to 30 lbs. Time CommitmentMaintain availability for at least 60% of all year-round events held at Chase Center to include regular-season home games for both the Golden State Warriors (NBA) and Golden State Valkyries (WNBA), including potential post-season assignments; work shifts are typically 4:00 PM - 10:30 PMAbility to work a non-traditional hours including days, evenings, weekends, and holidays throughout the year; while consistent availability is required, part-time status does not guarantee a scheduled shift for every individual eventServe as a representative for the Golden State Warriors, Golden State Valkyries, or Thrive City at off-site activations as assigned; staffing is based on individual availability and may require specialized uniforms and support for event setup and breakdown Compensation$27.58 Per Hour Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Golden State is an equal opportunity employer. We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Want to learn more about who we are and what we value? Visit www.warriors.com/employment Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights. #LI-DNP