Part Time Box Office Associate

Job Title: Part Time Box Office AssociateDepartment: Ticket OperationsReports To: Ticket Operations ManagerRate: $22.75/hourSUMMARYThe Box Office Associate assists patrons in-person and on the phone with customer service, single ticket sales, will-call, exchanges and related services. We are looking for candidates who demonstrate outstanding customer service, attention to detail, who are team players, enthusiastic and bring a positive attitude! Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours.ESSENTIAL DUTIES AND RESPONSIBILITIES Assist walk-up customers with their ticket purchase to venue event(s)Provide general venue information to patronsHandle customer ticket issues or appropriately escalate to other personnel as neededProcess and distribute will call during eventsAnswer patron questions promptly, accurately, respectfully and thoroughlyPossess strong computer and typing skillsContribute to a positive, supportive team environmentAbility to make decisions during high-pressure situationsEDUCATION AND QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in customer service and/or guest relationsTicketing experience, specifically Ticketmaster software is a plusAble to work in an upbeat and often fast-paced environmentOrganizational skills: the ability to multi-task, remain calm in a busy work environment and ability to maintain a high level attention to detailHigh school diploma (or GED) and be 18 years of age or olderMust live local and be able to attend scheduled eventsWORK ENVIRONMENT & PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have mobility to move about the stadium and administrative officesEmployee is regularly required to communicate verballySpecific vision abilities required for this job include close vision, peripheral vision, depth perception and ability to adjust focusAt times this job may require many hours of sitting and standing including on event daysMust be able to lift and move boxes and other items up to 10 lbs.TIMEFRAME This position is event-based. The average hours are dependent upon the venue event calendarAbility to work a flexible schedule including some nights, holidays and weekendsCompany: FGICompany: Gameday Powered by JazzHR