Desktop Support

Job Title: Support Specialist/Desktop Support Location: Memphis, TN. 38116(local or near around)(Day 1 Onsite) Single round of interview and F2F round Job Description: ●Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks ●Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software ●Installing Printer drivers, IP Printing/Cloud Printing ●OneDrive Setup and migrations w/ OneNote Cloud Sharing ●Attempt Data Recovery on failed systems ●Troubleshoot Encryption issues●Troubleshoot Password issues ●MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 foremployees using iPlanet and O365 ●Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task ●Diagnose cabling issues ●Network port connectivity verifications ●Locating rogue networking devices ●Networking component swapouts (Router, Switch, WAP) ●Ability to become familiar with approved hardware ●Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting ●Ability to utilize TACACS to view switch information ●Ability to utilize NetDB to perform port assignments ●Customer Communication Skills ●Ability to maintain composure with challenging customers ●Able to direct customers to correct support groups Time and resource management ●Workload Prioritization ●Sense of urgency ●Need Spotlight and Tech Service KB access ●Due to testing environments...must be able to support all field equipment that FieldTechs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, Drop Box.Additional skills & Support required ●Freight – Level of support provided prior to Execnet ●Manage Freight HQ PCL ●Tech would order pc equipment through freight depot ●Break/Fix / Temp replacements – Escalated with Freight Depot ●Cell support – tech setup/troubleshooting of cell phones (non mgmt. included) ●Ready and assist with video conferencing equipment ●New board room video equipment ●Will have some assistance with Video Conference Room support ●Maintain Video Conference Equipment ●Point of contact for Level 3 video conferencing – Point to point bridging ●Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out ●Work w/ Network Engineer ●Cisco VOIP support (Install / Troubleshooting) ●Intermediary between multiple support groups ●Setup and troubleshoot new-tech non-standard devices (Typically PC equipment,accessories) ●Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini) Job Type: Full-time Pay: $16.31 - $17.00 per hour Expected hours: 8 per week Schedule: 8 hour shift Experience: Desktop support: 8 years (Preferred) Windows: 8 years (Preferred) Work Location: On the road