Customer Service Lead - Hillje

Customer service lead MissionThe Customer Service Lead's mission is to assist the Customer Service Manager. They are to be responsible for overseeing the cashier operations in the retail environment including supervising and teaching other cashiers, managing the checkout area, ensuring accurate transactions, resolving customer issues, and maintaining cash control. Essential FunctionsSupervising Cashiers:training new cashiers monitoring performance addressing any issues with cashier operations Checkout Operations:Managing the checkout area Ensure efficient flow of customers Compliance:Enforce store policies regarding payment methods, coupons, records and security procedures Shift Management:Assigning register coverage and ensuring proper staffing at all times Managing breaks & lunches for the customer service retail departments Required skills:Strong customer service skills Attention to detail & accuracy with cash handling Leadership and supervisory abilities Ability to manage multiple tasks Excellent communication skills Requirements Education, Knowledge and ExperienceHigh school diploma, GED, or currently be enrolled in High School Cashier experience desired To provide superior customer service, have a general knowledge of all products and menus Thorough knowledge of or ability to learn the POS system's functions and operations Physical and Other RequirementsMust be able to lift and carry 50 pounds Must be able to walk, bend, squat, reach overhead and side-to-side, and stand for an extended period of time As dictated by business and need, may be asked to work extended hours and varying work schedule