Paid Advocate

Immediate Supervisor:** Victim Services ManagerEmployment Status:** Part-time, Non-Exempt (Per Diem/As-Needed)Team Placement:** Direct ServicesWork Location:** Remote / On-Site - for training/meetingsEffective Date:** 4.15.26Compensation:** On-call advocates will receive a stipend of $2.25 per hour for all scheduled on-call hours, including evenings and weekends. On-call hours worked during designated organizational holidays will be compensated at a rate of $3.00 per hour.In addition to the on-call stipend, advocates will be compensated for actual time worked providing direct services to clients. This includes time spent responding to crisis calls by phone and providing in-person support, such as hospital accompaniment or emergency response.All direct service time will be paid at a rate of $18.00 per hour.**Position Summary**The Paid Advocate is a trained, on-call professional responsible for providing immediate, trauma-informed crisis response and victim advocacy services to survivors of domestic violence, sexual assault, and related crimes.This role is a critical extension of Your Safe Haven's direct service team, ensuring 24/7/365 coverage for survivors seeking support. Paid Advocates respond to hotline calls and in-person requests from hospitals, law enforcement, and community partners.This position is part of a broader agency strategy to stabilize staffing capacity, reduce burnout, and ensure consistent survivor-centered care.**Core Responsibilities****Crisis Response & Direct Advocacy** Respond to hotline calls during assigned on-call shifts Provide immediate crisis intervention, safety planning, and emotional support Respond in-person (as required) to: Hospitals (e.g., SANE exams) Law enforcement requests Emergency shelter or safe locations Support survivors in understanding their rights and available options**Survivor Support & Navigation** Provide information and referrals to community resources Assist with safety planning and next steps following crisis intervention Maintain a survivor-centered, empowerment-based approach at all times Uphold strict confidentiality in accordance with agency policy and law**Documentation & Communication** Complete timely, accurate documentation of all client interactions Enter required data into agency systems (as applicable) Communicate with staff regarding follow-up needs and case transitions Participate in case handoffs to full-time advocacy staff**Professional Conduct & Boundaries** Maintain clear professional boundaries with clients and partners Represent Your Safe Haven professionally in all interactions Adhere to agency policies, including Code of Conduct and confidentiality standards**Training & Professional Development** Successfully complete **80 hours of required advocate training prior to independent response** Participate in required continuing education and annual professional development Attend periodic team meetings, debriefs, and skill-building sessions (as required)**Other Duties**This job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change as organizational needs evolve.**On-Call Expectations** Serve scheduled on-call shifts, including evenings, weekends, and holidays Maintain reliable access to phone and transportation during shifts Meet required response times for hotline and in-person requests Be prepared to travel within the service area as needed**Minimum Qualifications** High school diploma or equivalent required; Associate's or Bachelor's preferred Experience in victim services, social services, healthcare, or related field preferred Ability to complete required training and certification for victim advocacy Strong interpersonal and comm nication skills Ability to remain calm and responsive in crisis situations Valid driver's license and reliable transportation. Act 33/34 Child Abuse Clearances (upon hire) Pennsylvania State Police Criminal History (upon hire) FBI Clearance (upon hire)**Preferred Qualifications** Prior experience in domestic violence or sexual assault advocacy Experience working with law enforcement, hospitals, or court systems Bilingual or multilingual abilities**Required Knowledge, Skills & Abilities**